What are the responsibilities and job description for the Training Specialist position at CREATE CREDIT UNION?
Duties and Responsibilities
- Conduct classroom and new hire training as well as ongoing training classes for select departments.
- Track new hire training and development, to ensure that all requirements are completed before the employee transitions to their new position.
- Upkeep, centralize and unite policies and procedures as a reference for select departments.
- Develop and maintain training material, including proficiency measurement methods and career development modules.
- Test and validate releases and updates when needed for various systems related to front-line staff.
- Learning and supporting the other Training Department areas. Continual education and career development.
Qualifications
- Computer and technology skills: Windows and web-based systems, Microsoft applications including Word, Excel, PowerPoint, and e-mail as well as supporting the member utilization of online/mobile banking and related services.
- Ability to maintain composure in difficult situations or while multi-tasking.
- Professional and service attitude.
- Math skills along with effective verbal and written communication skills.
- Knowledge and experience with the core system Fiserv DNA
- Familiarity with the online banking system Q2 and Q2 Central
- Working knowledge of the authoring program Articulate
- Understanding of the learning management system (LMS) Cornerstone
Education/Experience
- High school diploma or equivalent
- Minimum of one year of organization development or training experience, preferably within the credit union industry.
Salary : $28 - $31