What are the responsibilities and job description for the Billing & Collections Coordinator position at CRDN of Virginia and Coastal North Carolina?
About Us
CRDN – Pressly's Cleaners is a contents restoration franchise serving homeowners and businesses recovering from fire, water, and storm damage across North Carolina and Virginia. We work directly with insurance carriers and adjusters to restore what matters most to our customers. With three locations and a growing team, we're looking for someone who takes pride in keeping our revenue cycle running at peak performance.
The Role
This is a revenue role, not a filing role.
As our Billing & Collections Coordinator, you own the full revenue cycle from estimate submission to collected cash. You'll prepare and submit estimates to insurance adjusters for approval, convert approved estimates to final invoices, and manage active collections starting 7 days after invoice submission. Invoices are due within 45 days — your job is to make sure that deadline is met on every account. You'll also track supplement requests, manage our monthly storage billing cycle, and deliver a weekly AR report to the GM and CEO. You report directly to the General Manager.
The right person for this job understands that unanswered aging receivables are money we've already earned — and treats every overdue account like a personal priority.
What You'll Do
- Prepare and submit estimates to insurance adjusters for review and approval
- Convert approved estimates to final invoices and submit promptly
- Begin active collections follow-up 7 days after invoice submission — calls first, not form letters
- Track all outstanding balances against the 45-day payment deadline
- Own the AR aging report and deliver a weekly update to the GM and CEO every Monday
- Track every open supplement request by carrier, adjuster, and dollar amount until approved
- Manage monthly storage billing for all accounts with contents in our facility
- Build and manage estimates and invoices in Xactimate
- Submit invoices through carrier portals (Alacrity, Xactivity, and others)
- Escalate problem accounts with a recommended action — not just a problem
What We're Looking For
Required:
- 2 years of experience in billing, collections, accounts receivable, or insurance claim processing
- Comfortable making outbound calls — you don't wait for money to come to you
- Xactimate experience strongly preferred (or willingness to learn quickly)
- Strong attention to detail and ability to manage 250 active claims simultaneously
- Professional written and verbal communication
Preferred:
- Experience with insurance carrier billing portals (Alacrity, Xactivity, or similar)
- Background in restoration, construction, property management, or medical billing
- Experience with supplement writing or insurance claim follow-up
What We Offer
- $45,000–$55,000 annually, based on experience
- Full-time, Monday–Friday schedule (40 hrs/week)
- Direct impact — you'll see the results of your work in the AR numbers every week
- Small company environment where your work matters and gets noticed
- Growth opportunity as we expand our Virginia operations
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Paid time off
Experience:
- Billing: 5 years (Required)
- collections: 5 years (Required)
- Accounts receivable: 5 years (Required)
- Restoration: 5 years (Preferred)
Work Location: In person
Salary : $40,000 - $50,000