What are the responsibilities and job description for the Field Technician position at CRDN of the Ark-La-Tex?
Field Technician - Full Time (Temp to Hire)
Job Title: Field Technician/CSR
Schedule: Monday – Friday7:45AM to 4:45PM
About CRDN:
CRDN is the leading expert in textile, contents, and electronic restoration services. We offer a formalized restoration solution for clothing and textiles affected by smoke, odor, soot, mildew and water. Our teams proudly serve as part of the emergency response teams, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. In short, we help policy holders get back on their feet, reduce replacement costs, and limit additional living expenses during these difficult times.
Position Summary
The Field Technician/CSR is responsible for the care of customer belongings impacted by property loss. This includes textiles, electronics, artwork, and other contents. The technician works across multiple areas including packing out, receiving, restoration, staging, warehouse organization, and delivery. This role requires professionalism, attention to detail, and adherence to all company procedures and safety protocols.
Key Responsibilities:
Benefits:
Job Title: Field Technician/CSR
Schedule: Monday – Friday7:45AM to 4:45PM
About CRDN:
CRDN is the leading expert in textile, contents, and electronic restoration services. We offer a formalized restoration solution for clothing and textiles affected by smoke, odor, soot, mildew and water. Our teams proudly serve as part of the emergency response teams, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. In short, we help policy holders get back on their feet, reduce replacement costs, and limit additional living expenses during these difficult times.
Position Summary
The Field Technician/CSR is responsible for the care of customer belongings impacted by property loss. This includes textiles, electronics, artwork, and other contents. The technician works across multiple areas including packing out, receiving, restoration, staging, warehouse organization, and delivery. This role requires professionalism, attention to detail, and adherence to all company procedures and safety protocols.
Key Responsibilities:
- Travel to residential and commercial loss sites to inventory, evaluate, pack, and document customer belongings using company-provided technology
- Follow detailed job instructions from team leads while maintaining professionalism with homeowners, contractors, and insurance adjusters
- Handle contents with care, ensuring proper packing, labeling, and sequencing of items such as textiles, electronics, artwork, and general household goods
- Take detailed photos and use mobile devices for accurate documentation and inventory tracking
- Assist with unloading and organizing contents at the warehouse based on cleaning methods and urgency
- Support the cleaning and restoration process by following company protocols to ensure high-quality results
- Prepare, load, and deliver restored items back to clients, placing them in their original locations with care and attention to detail
- Maintain cleanliness and organization of the warehouse and workspaces, following all safety and operational procedures
- Use technology to track progress, update records, and confirm delivery completion
- Competitive base salary with uncapped commission potential.
- Comprehensive benefits package, including health, dental, vision, 401(k), and paid time off.
- Opportunities for career growth and professional development.
- Being part of a mission-driven team dedicated to helping people restore what matters most
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
