What are the responsibilities and job description for the IT Helpdesk 1 Technician position at CRD Solutions Inc.?
Company Information
CRD Solutions is a small IT company seeking someone to be a valuable and active member of our team. The ideal applicant is self-motivated, learns quickly, and can problem solve on their feet. CRD Solutions partners with industry leading platforms, applications, services, and tools. We are looking for an entry level person who is interested in learning to support a wide variety of technical systems and grow with us. Our company is focused on providing the best technological solutions that fit our client’s individual needs.
Do you….
· ... Want to be part of a company that really cares about its people, its clients, AND demonstrates that every day?
· … Love technology AND working directly with clients to ensure they have the tools needed to practice their trade?
· ... Want to join a close-knit team that works together and is building something special?
Position Summary
Hours: Monday – Friday, 40 Hours
Compensation: $18 - $23 an hour
· Manage weekly/monthly IT health reports for clients.
· Track and maintain licenses for clients.
· Assist with server, network, security systems and other hardware deployments.
· Monitor network and platform security and performance.
· Assist with trouble tickets on ticketing system.
· Assist with Office365, EntraID, and Intune deployments and administration.
· Perform routine maintenance and standard repairs to networking and server systems.
· Install and configure new hardware and software systems.
· Other duties as assigned.
Qualifications
· 1-2 years of experience with desktop and server operating systems
· 1-2 years of basic Office 365 administration experience
· Strong written and verbal communication skills
· Advanced customer service skills
· Project and task management experience
· Critical thinking and problem-solving skills
· Works well both independently and in teams
· Must have own vehicle
· Detail Oriented
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $23