Safety Ambassador Director

Job Description

Job Title: Safety Ambassador Director

Department: CRCD Enterprises

Reports To: Vice President

FLSA Status: Exempt

Overview

The Director of Safety Ambassador leads, develops, and oversees comprehensive safety, security, and community outreach programs, focusing on risk reduction, compliance (OSHA), and positive public interaction. They train personnel to act as visible, professional safety representatives while coordinating with law enforcement, managing emergency responses, and auditing safety policies.

The Director of Safety Ambassadors is a key leadership role within CRCD Enterprises, responsible for overseeing the operations of the Safety Ambassador programs. This position requires a collaborative approach to managing services contracted within the CRCD ecosystem as well as the Safety Ambassador contracts residing in both the City of Los Angeles and Los Angeles County. The Director will ensure compliance with regulations and service obligations while leading a team dedicated to creating safer communities.

Key Responsibilities:

 Program Oversight: Manage the Safety Ambassador programs, ensuring all operational activities align with contractual obligations and organizational goals.

-Strategic Leadership: Develop and implement safety protocols, compliance standards, and emergency preparedness plans.

- Supervision and Leadership: Lead, mentor, and develop the Safety Ambassadors team, fostering a culture of safety, accountability, and professional growth. Train and manage Safety Ambassadors to maximize visibility, greet visitors, and provide a welcoming, secure environment.

- Compliance Management: Ensure adherence to all city and county regulations, maintaining high standards for service delivery across various contracted areas.

- Stakeholder Engagement: Build and maintain relationships with city officials, community organizations, and other stakeholders to advocate for contract initiatives and enhance community impact.

- Contract Evaluation: Implement and monitor contractual metrics, analyzing data to assess effectiveness and drive continuous improvement in services.

- Training and Development: Oversee training programs for Safety Ambassadors, ensuring they are equipped with the necessary skills and knowledge to perform effectively.

-Incident Response & Coordination: Act as a liaison with law enforcement (police/fire), security, and emergency services, managing incident reporting.

- Reporting and Documentation: Prepare and submit reports to funders and stakeholders, documenting program activities, successes, and challenges.

Requirements

• Experience: Previous experience in safety management, security, law enforcement, or community outreach. :  5–10 years of progressive safety management experience is the standard for director-level roles.
• Education: A Bachelor's degree in Occupational Health and Safety, Criminal Justice, or a related field is typically required along with relevant certifications.
• Certifications: Professional credentials such as Certified Safety Professional (CSP) or industry-specific training like OSHA 30-hour are highly preferred.
• Soft Skills: Exceptional crisis management, executive communication, and the ability to influence organizational culture.
• Knowledge: Deep understanding of OSHA, state/local health, and safety regulations.
• Communication: Exceptional interpersonal skills for public engagement and de-escalation.
• Leadership: Ability to lead teams, deliver training, and make quick decisions under pressure.

Physical demands and work environment

This role often requires working in public spaces, commercial districts, or residential facilities, frequently involving on-site inspections, patrolling, and emergency response management.

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Professionalism: Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments

Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.

Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity

Safety and Security: Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language - Demonstrated ability to:

• Read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

Math - Demonstrated ability to:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning - Demonstrated ability to:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills: n/a

Certificates and Licenses: Valid CA Driver’s License

Supervisory Responsibilities: This job has supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit and talk or hear.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: $82,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $82,000 - $90,000