What are the responsibilities and job description for the Experience Coordinator position at CRBR?
CRBR is seeking an experienced, highly organized Project Coordinator. This is a senior, lead-level role for someone who has mastered the Project Coordinator function and understands how every detail impacts operations, customer experience, and company success.
This is a fast-paced, high-volume environment. You will be juggling phones, software systems, customers, technicians, project managers, and deadlines—often all at once. The ability to multitask, prioritize quickly, and stay calm under pressure is essential.
As a Project Coordinator, you will oversee office operations, support the Branch Manager, and ensure every project is handled accurately and on time, from intake through closeout. You are often the first and most consistent point of contact for our customers, insurance partners, and vendors. Your ability to communicate clearly, professionally, and confidently over the phone is critical.
You’ll be the heartbeat of the office: keeping jobs moving, customers informed, and the team aligned, especially during high-stress situations for homeowners and adjusters.
What You’ll Do
Oversee office administrative and project coordination activities
Serve as a primary customer contact, delivering calm, professional, and solution-focused communication over the phone
Handle high-volume inbound and outbound calls while actively managing multiple projects
De-escalate concerns and provide reassurance to distressed clients
Thrive in a fast-paced environment with constant interruptions and shifting priorities
Manage schedules, projects, and documentation across multiple systems
Handle accounts receivable and collections
Track projects and generate reports
Issue and manage purchase orders and accounts payable for your team’s projects
Assist with onboarding and offboarding employees
Support HR with employee relations matters
Process daily time records for payroll
Collaborate with other branches and teams as needed
What We’re Looking For:
4 years at CRBR or 7 years of equivalent office management experience
Exceptional over-the-phone customer service skills
Ability to confidently communicate with homeowners, adjusters, and vendors in emotional or high-pressure situations
Proven ability to multitask and stay organized in a fast-paced environment
Advanced written and verbal communication skills
Strong leadership and training ability
High attention to detail with a sense of urgency
Experience with accounts receivable and meeting collection goals
Proficiency in Windows-based systems, Outlook, Excel, and Word
Experience with Contractor Connection, Alacrity, Proven, PSA, Search Express, and other TPAs
Ability to work with discretion and confidentiality
A natural leader who models CRBR’s Core Values: Respect, Integrity, Teamwork, and Excellence
Salary : $24 - $30