Receptionist - Crayola Experience

CE - Receptionist, Part-Time, Easton, PA

GENERAL SUMMARY:

This position focuses on answering and responding to guest phone calls and emails while providing excellent guest service, assisting group sales team with contacting group representatives as well as other administrative task.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Consistently meets all guest satisfaction measures 
•  Provides an exceptional telephone experience to guests with an upbeat and positive attitude
•  Answers general emails with professional communication to assist guests with their questions  
• Supports management team as needed with group bags, souvenir items, and employee daily communications
• Supports group sales as needed with signage, mailings and follow up calls as needed
• Follows established policies to address guest service, safety issues, first aid and evacuation procedures.  
•  Promotes goodwill and brand loyalty by consistently projecting a positive image of The Crayola Experience and the Crayola brand.  
• Performs other related duties as assigned

JOB SPECIFICATIONS:

• High School Diploma Preferred.
• Must be flexible and available to work evenings, weekends and holidays
• Customer service experience and basic computer skills required
• Demonstrated ability to work with and understand cash registers and cash handling procedures
• Must have excellent interpersonal and communication skills
• Must have a good command of the English language, both written and verbal.
• Must have retail sales experience and capable of working with the public in a retail environment.
• Position requires physical duties involving regularly lifting fixture parts and cartons weighing up to 40 pounds.

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee is regularly required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee must regularly lift and/or move at least 40 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability.aspx

We offer competitive salary, outstanding benefits and the potential for advancement through the use of creative abilities. No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.