What are the responsibilities and job description for the VP of Professional Services Operations position at Crawford Technologies?
We are looking for a seasoned and energetic Vice President of Professional Services Operations to lead the operational engine that powers our client delivery. Reporting to the COO, you'll be a key member of our leadership team - someone who thrives at the intersection of people, process, and performance, and whose impact will be visible across every part of the business.
You will drive operational excellence across delivery, resourcing, and financial management, ensuring our teams consistently deliver outstanding client outcomes - efficiently and profitably.
- Application Deadline
- April 02, 2026
- Department
- Client Engagement
- Employment Type
- Full Time
- Location
- Remote U.S.
- Workplace type
- Fully remote
- Compensation
- $160,000 - $175,000 / year
Operational Strategy & Execution
- Partner with the COO to define and execute FDI's operational strategy and key processes in support of business objectives and growth targets.
- Establish, monitor, and report on KPIs across all operational functions, using data to drive accountability and continuous improvement.
- Build and evolve the systems, processes, and infrastructure that enable scalable, high-quality service delivery.
Delivery Excellence & Resource Management
- Oversee engagement delivery, ensuring projects are appropriately staffed, on schedule, within scope and budget, and resulting in high satisfaction for both clients and delivery teams.
- Lead resource planning and utilization management, making staffing decisions that balance business performance with employee development and satisfaction.
- Partner with Sales and Client Engagement Managers to resolve escalations and clear operational barriers that slow delivery.
Financial Operations
- Manage the professional services financials, including revenue, utilization, and average bill rate targets.
- Collaborate with the COO on annual forecasting and capacity planning.
- Continuously identify and execute initiatives that improve profitability without compromising delivery quality.
People, Process & Growth
- Build and lead a high-performing team, partnering with leadership to attract, develop, and retain top consulting talent - including a network of affiliate contractors - within a culture of collaboration and continuous improvement.
- Ensure FDI's tools, methodologies, and playbooks are consistently applied and continuously refined to support scalable, efficient delivery.
- Partner with Sales throughout the growth cycle - from developing account strategies to reviewing contracts and SOWs, serving as the operational check that ensures deals are feasible, well-staffed, and free of risk before commitments are made.
Client & Stakeholder Experience
- Build trusted, executive-level client relationships and foster a culture of trusted advisor engagement at all levels of the client organization.
- Ensure client satisfaction is consistently monitored and that the team takes meaningful action on feedback.
- Collaborate with Sales to ensure seamless handoffs from sale to delivery and smooth client onboarding.
- 10 years of leadership experience in management consulting professional services, with at least 5 years in an operations leadership role.
- Demonstrated success leading operations within a large consultancy with the ability to scale.
- Strong financial acumen with proven experience owning key operational and financial metrics to drive decisions that improve business performance and health.
- Proven ability to build credibility and lasting relationships with executive stakeholders - both internal and client-facing.
- Deep expertise in resource management, utilization optimization, and workforce planning.
- Practical experience scoping and structuring client contracts and SOWs.
- Excellent analytical, problem-solving, and communication skills, with the ability to lead and influence across all levels of an organization.
- Experience with Professional Services Automation (PSA) platforms such as Kimble/Kantata.
- Deep familiarity with Agile and other delivery methodologies.
- Remote-first flexibility. Work where you do your best thinking.
- Diverse client exposure. Solve unique challenges across industries and technology domains.
- Career growth. Clear paths to advance as FDI scales.
- Meaningful work. Help clients transform how they manage, protect, and extract value from their most critical information assets.
- Collaborative culture. A team of experts who care about doing the work well and supporting each other.
Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary.
The Company is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodations during the job application process for qualified individuals with disabilities. If you need assistance in applying for the opening, please contact Carol Steinbock at carol.steinbock@fdiinc.com.
Base pay salary range based on experience and budget is $125k
Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, Vacation Pay, Sick Pay, 401k
Flatirons Digital Innovations Inc., FDI, is a digital transformation agency that secures data, safely moves data, and liberates historical information to create new experiences and generate new revenue opportunities. We solve discrete business and customer experience challenges through content and data lifecycle services, the development of custom solutions through our Innovation Studio, and by unlocking data with our Flatirons Digital Hub platform-as-a-service and AI. With roots in Boulder, Colorado, our team of inspired transformation experts have solved complex challenges for over 20 years.
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Equal Opportunity Employer, including disabled and veterans. If you want to view the EEO is the Law poster, please see this : https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Salary : $160,000 - $175,000