Adult Patient Navigator (Full-Time)

Description

Position Summary

Responsible for efficiently and accurately coordinating the care between patients and other service providers within Crawford County Mental Health Center (CCMHC), as well as in the community to assist in improving the functioning and quality of life which are due to social determinants of health, physical health condition and mental illness.

Credential And Experience Requirements

• Graduation from high school or equivalency is required.
• A bachelor's degree from an accredited university in the various behavioral health fields such as clinical psychology, social work, counseling, nursing, rehabilitation or closely related degree, is preferred.
• A valid driver’s license is required.
• Pass pre-employment background checks.
• Experience in helping professionals and occupations is desired.
  
  

Required Skills/Abilities

• Staff will meet competency expectations, including integration of evidence-based practices and required certifications by successfully completing the following training which will be conducted in all the following manners, but limited to in-person training, online training, webinars, seminars, workshops, and self-directed training. All training, certifications, and competencies will be documented by completion of certificates when available and maintained by the Training department.
• Obtain Certification for Management of Aggressive Behavior (MOAB) training. MOAB is an in-depth training program that teaches individuals how to recognize, reduce, and manage violent and aggressive behavior. Training is provided.
• MOAB training requires controlled movements, body positioning, and the ability to perform physical holds and restraint techniques.
• The focus of MOAB training is to use techniques that can be effectively applied by employees of varying physical capabilities while minimizing potential harm to both the individual being restrained and the trained themselves.
• First Aid CPR Training.
  
  

Requirements

Primary Job Duties and Responsibilities:

• Required to follow dress code policy of any alternative work locations, including but not limited to schools, jails, courts, detention centers, other community partners, etc.
• Accurately obtain and record patient National Outcome Measures (NOMs) information in the EHR
• Assess clients’ needs by identifying demographics, historical information, assessments including BMI, Columbia, and SDOH.
• Comply with all clinical documentation standards relevant to care provisions in timelines required by policy.
• Provide outreach via telephone and travel within the community, to provide assistance to clients and their families regarding access to health, elimination barriers, and improving social determinants of health.
• Arrange medical, social, educational, and other services with providers as required by treatment plans, and as assigned, including care coordination functions.
• Maintain a client caseload up to 450 clients at a frequency determined by a level of care system.
• Knowledge of local resources and qualifications to make referrals and follow up that the appointment was kept 80% of the time
• Complete hospital admission and discharges outreach within 24 hrs. of learning of the event.
• Track and refer patients for basic health prevention including a primary care provider, labs, and recommended screenings based on development and age, yearly.
• Provide vitals and documentation in the EHR a minimum of yearly.
• Assist clients to apply for patient financial assistance such as Beacon (Carelon), Medicaid, Patient Assistance, or Social Security
• Follow up with patients who missed or cancelled an appointment to help with rescheduling, including problem-solving barriers to treatment.
• Required to meet department productivity and documentation standards.
  
  

Crawford County Mental Health Center (CCMHC) is an Equal Opportunity

Employer

CCMHC provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At-Will Employment

I understand that I am an employee at-will and that neither this document nor any other document, writing, or manual creates, or is intended to create, a contract of employment between myself and Crawford County Mental Health Center. Crawford County Mental Health Center is an employment-at-will agency. This means an employee has the ability to quit employment for any or no reason, and an employer may terminate employment for no reason or for any non-discriminatory and/or non-retaliatory reason.

Ability to move freely in the community and in a wide variety of circumstances. Special accommodation that can successfully assist an incumbent will be provided.