Information Technology (IT) Intern

Essential Duties and Responsibilities:

• Provide first-level technical support for hospital staff, including troubleshooting hardware, software, and basic network issues

• Assist with setup, configuration, and maintenance of computers, printers, mobile devices, and peripherals

• Support Electronic Health Record (EHR) systems and other clinical applications under supervision

• Help manage user accounts, access permissions, and password resets in accordance with security and HIPAA requirements

• Assist with routine IT maintenance, updates, and inventory tracking

• Respond to help desk requests in a timely and professional manner

• Support cybersecurity best practices, including device security and data protection

• Assist with documentation of IT procedures, workflows, and troubleshooting guides

• Collaborate with IT staff on special projects and technology upgrades as assigned

Non-Essential Duties and Responsibilities:

• Perform other duties as assigned.

Professional Requirements:

• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.

Job Requirements:

• Must be at least 18 years old.
• High school graduate.
• CNA or equivalent experience preferred.
• Medical terminology class (preferred but not required).

Organizational/Core Competencies:

• Exceed Quality
• Exceed Customer Expectations
• Strengthen, Build, and Leverage Community Relationships