Sr Member Service Coordinator

Job Description

💼 Ready to Keep Operations Running Smoothly?

📋 Be the Backbone of Our Membership Services Team!

Join Us as Sr Member Service Coordinator – Hybrid Role | Jacksonville, FL

What’s in it for you?

🔹 Provide Expert Support: Handle contractor and client inquiries while ensuring accurate documentation and program compliance.

🔹 Own the Details: Monitor reports, maintain quality standards, and support the resolution of complex contractor issues.

🔹 Be Essential: Serve as a trusted resource for Contractor Connection processes and help keep operations running efficiently every day.

At Crawford, every claim represents a person and a community we help rebuild. As a Sr Member Service Coordinator, your customer service expertise, analytical skills, attention to detail, and knowledge of contractor credentialing processes will help deliver exceptional support to clients and contractors alike.

This is your chance to be part of the One Crawford family—where your work makes a real impact.

✨ Ready to put your expertise to work and help restore lives? Apply today and join the Crawford team!

Responsibilities

• Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing.
• Perform escalated contractor resolution.
• Performs review and analysis of program performance and effectiveness reports.
• Resolves general issues and questions of team staff and contractors.
• Assists supervisor in coordination of workflow and overall departmental auditing efforts.
• Monitors weekly and daily quality assurance reports.
• Assists with client request(s).
• Assists supervisor in development of department procedures.
• Assists Supervisor with quality control of weekly and daily reporting and follow ups.
• Assists Supervisor sending client notifications.
• Assists Supervisor with escalated follow up with clients and contractors.
• Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring.
• Assists Supervisor with catastrophe management.
• Maintains overall knowledge of Contractor Connection business model.
• Participates in special projects or performs duties in other areas as requested.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
  
  

Qualifications

• Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience.
• Highly proficient and advanced computer skills
• Highly proficient and advanced internet navigation skills
• Excellent attention to detail and organizational skills
• Excellent time management abilities
• Highly proficient analytical and problem solving ability
• Excellent written, verbal and oral communication skills
• Excellent interpersonal skills
• Strong proven ability to multi-task
• Accurately analyzes, prioritizes and directs workflow within department
• Builds excellent relationships with internal and external customers
• Stable and consistent with performance and attendance
• Superb conflict management skills
• Strong leadership skills
• Builds teamwork with and between departments
• Effective at monitoring and auditing work of others
• Ability to analyze business reports and identify trends
• Ability to work independently, with minimal supervision
• Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred)
• Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred)
• Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred)
  
  

About Us

Why Crawford?

Because a claim is more than a number - it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
  
  

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate’s previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
  
  

- Medical, Dental and Vision Plans

• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits
  
  

Other Benefits currently available at no cost include: - Enhanced Mental Health Support

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.
  
  

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.