What are the responsibilities and job description for the Disability Benefit Specialist position at Crawford & Company?
Job Description
🌟 Disability Benefit Specialist – Remote 🌟
Make an impact from anywhere—and love what you do!
What’s in it for you?
✅ Work remotely — your office, your vibe!
✅ Help people when they need it most.
✅ Be part of a team that values compassion, clarity, and results.
Join us as a Disability Benefit Specialist and play a key role in evaluating claims, determining benefit eligibility, and guiding employees toward successful return-to-work strategies. Use your expertise in disability policies and medical/vocational issues to deliver clear, timely decisions and exceptional support.
Responsibilities
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
🌟 Disability Benefit Specialist – Remote 🌟
Make an impact from anywhere—and love what you do!
What’s in it for you?
✅ Work remotely — your office, your vibe!
✅ Help people when they need it most.
✅ Be part of a team that values compassion, clarity, and results.
Join us as a Disability Benefit Specialist and play a key role in evaluating claims, determining benefit eligibility, and guiding employees toward successful return-to-work strategies. Use your expertise in disability policies and medical/vocational issues to deliver clear, timely decisions and exceptional support.
Responsibilities
- Manages assigned caseload of disability claims for Short Term/Long Term Disability.
- Communicates with claimants, employers, and various medical professionals to gather information regarding eligibility, benefit authorization, and ongoing management of STD or LTD benefits.
- Applies the appropriate contractual provisions; case management resources; and claim processes to ensure eligibility requirements and liability decisions are accurate.
- Provides superior customer service by rendering benefit determinations within expected timeframes and quickly responding to all inquiries.
- Demonstrates ability to independently manage disability claim and apply clinical guidance as provided on more complex claims.
- Verifies on-going disability and participates in claim reviews with specialized resources including nurses, physicians, vocational rehabilitation, etc. to discuss return to work opportunities as appropriate.
- Uses disability claim system to manage and authorize payment on claims while meeting all service, timeframe, and productions standards
- Ensures a timely and appropriately coordinated transition of claims from STD to LTD, providing a well -managed and seamless claims experience to claimants.
- Analyzes claims activity and prepares reports for clients/carriers and management as needed
- Becomes familiar with specialized client instructions and performance guarantee standards for any assigned clients. Serves as a resource for trainees and Claims processors as needed.
- Effectively works together in a team setting.
- Other duties as assigned.
- Bachelor's degree or equivalent experience required.
- 2 years of STD/LTD claims adjudication
- Experienced in the TPA or self-administration services is desired
- Experience with FMLA/State leave claims is a plus
- Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations
- Ability to work independently while assimilating various technical resources
- Computer knowledge in excel, word, web based systems, etc
- Good verbal and written communication skills
- Knowledge of ERISA regulations, required offsets and deductions, disability duration and Social Security procedures
- Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action.
- Strong ability to identify, analyze and solve problems.
- Effective interpersonal skills capable of dealing with external sources and all levels of employees.
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion