Transformation Engagement Manager

Job Description

Transformation Engagement Manager

Remote Anywhere in the U.S. | Travel Required

Are you passionate about driving business transformation and solving complex challenges? We're seeking a Transformation Engagement Manager to lead strategic, cross-functional initiatives that improve business performance, operational effectiveness, and client and employee experiences.

What You'll Do

Lead enterprise transformation and process improvement initiatives.
Partner with executives and business leaders to identify opportunities and deliver sustainable solutions.
Analyze business performance, define future-state processes, and drive measurable results.
Lead cross-functional teams through change, innovation, and continuous improvement.
Develop and mentor a team of transformation professionals.
Utilize data, financial insights, and business metrics to support decision-making and value creation.

What We're Looking For

Bachelor's degree or equivalent experience.
7 years of experience in business transformation, consulting, operational excellence, or related fields.
Strong leadership, executive communication, and stakeholder management skills.
Experience leading complex, cross-functional projects and teams.
Strong analytical, financial, and problem-solving capabilities.

Location & Travel

Remote Anywhere in the United States
Travel: Travel required based on business needs and project engagements.

Why Join Us?

Fully remote anywhere in the U.S.
High visibility with executive leadership
Opportunity to shape business strategy and drive meaningful impact
Collaborative, innovative, and growth-focused environment

Ready to lead transformation and make a lasting impact? Apply today!

Responsibilities

• Conduct thorough analyses of current state processes. Optimize processes by balancing risk management, operational efficiency, and applicability across diverse stakeholder groups.
• Develop and manage integrated project plans, dependencies, risks, issues, decisions, and stakeholder commitments.
• Define engagement objectives, scope, deliverables, governance, milestones, resource requirements, and measures of success.
• Coordinate multiple workstreams and ensure alignment across business operations, technology, finance, risk, compliance, and other enabling functions.
• Anticipate delivery challenges, resolve barriers, and escalate issues with clear recommendations and decision requirements.
• Synthesize complex information across functions, processes, data, and stakeholder perspectives into compelling recommendations, business cases, and executive communications, serving as a trusted advisor throughout the engagement lifecycle
• Lead, coach, and develop direct reports through clear performance expectations, regular feedback, development planning, stretch assignments, and ongoing capability building.
• Allocate team resources across engagements based on business priorities, capacity, and development needs.
• Plan and facilitate stakeholder and executive engagements, including interviews, workshops, design sessions, and decision forums, to build alignment, resolve conflict, and drive clear decisions, commitments, and actions.
• Convert approved recommendations into executable implementation plans with clear ownership, sequencing, and outcome measures
• Continuously evaluate industry's best practices and emerging technologies to inform process and operating model improvement strategies.
• Analyze operational, financial, workforce, quality and customer data to identify performance gaps, uncover improvement opportunities, and develop insight-driven recommendations.
• Coach initiative owners to define the expected value, business outcomes, performance measures, and benefit-tracking approach for proposed improvements, and support the validation of value realization following implementation.
• Facilitate the design of efficient processes, organizational structures, shared services, roles, and ways of working by asking probing questions, challenging assumptions, and guiding subject-matter experts to develop practical and compelling solutions.
• Utilize financial models that incorporate all relevant metrics and business drivers to assist in developing priorities across the company. Develop return on investment analysis as required.
• Establish knowledge-transfer, documentation, training, and sustainment practices that enable business ownership and long-term adoption of implemented solutions
• Foster a culture of continuous improvement within the organization, encouraging innovation and efficiency.
• Perform other related duties as required or requested.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Finance, Engineering, or a related field.
• Equivalent work experience will be considered.
• 8 or more years of progressive experience in Business Transformation, Operational Excellence, Management Consulting, Program Delivery experience, or a related discipline
• 4 or more years leading complex, cross-function initiatives
• Personal responsibility for leading the implementation and governance of two or more complex, cross-functional initiatives from planning through stabilization and transition to business ownership
• Experience using data-driven strategies, performance measures, and business insights to improve operational performance and confirm results.
• Demonstrated ability to lead multidisciplinary teams and influence executives and stakeholders in a complex, matrixed organization.
• Strong project management skills developed through managing cross-functional engagements or projects, including scope, resources, timelines, dependencies, risks/controls, and outcomes.
• Demonstrated experience directly managing and developing employees, including performance management, coaching, capability building, and assignment of resources across complex initiatives.
• Ability to assess and redesign processes, delivery models, procedures, and workflows to improve business performance.
• Strong analytical and financial acumen, including data analysis, KPI design, business case development, benefits measurement and value realization identification.
• Skilled in stakeholder and executive facilitation, interviewing, negotiation, and conflict resolution.
• Excellent written, verbal, and executive communication skills, including procedure writing, storytelling, and presentation development.
• Proficient in Business Process Model and Notation (BPMN) process documentation standards, with experience doing walk throughs of complex end-to-end processes.
• Strong problem-solving and root cause analysis skills, with the ability to connect issues across processes, people, technology, data, risk, and controls.
• Experience leading issue remediation and aligning policies, procedures, processes, and operational requirements.
• Ability to support workflow automation, tool adoption, knowledge management, and sustainable implementation.
• Ability to develop solutions to complicated issues using abstract thinking in new or complex situations.
• Build trust, anticipates the impact of change on stakeholders, and provides the guidance and support needed to promote readiness, engagement, and sustained adoption.
• One or more relevant certifications, such as PMP, Lean Six Sigma, or a comparable certification in project management, process improvement, transformation, or change management is preferred.
• Occasional travel and participation in meetings or implementation activities outside standard business hours may be required based on engagement needs.
  
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About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• BonIncentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.