What are the responsibilities and job description for the Senior Service Manager position at Crawfish Cafe?
Senior Service Manager (SSM) — Multi-Concept (Crawfish Cafe & Pho Prime)
$78,000/year
We're hiring a Senior Service Manager to own front-of-house performance across multiple restaurant locations spanning our Crawfish Cafe and Pho Prime brands. This is a corporate field leadership role for someone who wants to build and coach service managers, not just run a single store.
What you'll do:
- Coach and develop Service Managers across all assigned Crawfish Cafe and Pho Prime locations through regular in-store visits
- Own FOH KPIs at each location: sales growth attach rates, guest reviews, guest feedback, labor efficiency, cost variance, comps/voids/discounts, and mystery shopper scores
- Roll out and enforce service standards (greeting, table touches, steps of service, loyalty enrollment, POS workflows) consistently across both concepts
- Lead onboarding for new Service Managers, ASMs, and Floor Managers
- Step in to cover a location during events, emergencies, or unplanned management gaps
- Diagnose underperformance and drive locations back to standard, reporting progress to leadership
What this role is NOT:
- Not a single-store manager job — this is a multi-location, multi-concept field role
- Not a replacement for Service Managers — SMs still run their buildings day-to-day
- Not a BOH/kitchen role — this is FOH-focused
Ideal candidate:
- Proven experience managing FOH operations in a multi-unit restaurant environment
- Strong coaching background — able to develop managers, not just direct them
- Comfortable owning KPIs and being accountable for outcomes across several locations
- Willing to travel between locations regularly and step in hands-on when needed
Compensation: $78,000/year
Reports to: Operations Director
Salary : $78,000