Processing Assistant III - WIC

The primary purpose of the Processing Assistant III is to process participants in the Women, Infants, and Children (WIC) program and to provide coordination of the WIC vendors.

• Complete certification/participation application including requirements for eligibility, physical presence, proof of identity, proof of residence, the National Voter Registration Act, and the certification schedule.
• Answer inquiries, provide informational materials as needed, document and maintain record keeping components.
• Review, add and/or update family demographics, family household size and income and patient contact information. Demographics include, but not limited to: name, address, phone numbers.
• Inform participant to review rights and responsibilities and obtain signature.
• Determine need for height/weight measurements and blood work. If needed, collect participant’s height and weight measurements and order labs.
• Scan necessary documents into the Crossroads system.
• Determine participant’s next appointment type and schedule accordingly. Types include initial certification, subsequent certification, nutritional education and/or mid-certification assessment.
• Issue food benefits according to food package prescribed by nutritionist and explain how food benefits are redeemed and provide the brochure of WIC approved foods that can be purchased.
• Issue eWIC cards to participants.
• Receive and direct in-coming telephone calls, fax, and correspondence.
• Maintain filing system for all WIC administrative records, according to federal guidelines.
• Print appropriate letters for clients who are or will be ineligible for WIC services.
• Issue transfer out (VOC) forms and receive transfer in (VOC) forms of participants within the Crossroads system.
• Maintain daily appointment schedule for the WIC office.
• Mail Notification letters according to policy.

• Coordinate WIC Vendor activities, provide initial/annual vendor training.
• Type and mail notification of meeting dates, prepare agenda, sign-in sheets and vendor packets with forms and Vendor manual. Print training power points, etc. to use during training, with assistance from Nutrition Program Director.
• Monitor WIC vendors as required by WIC program guidelines.
• Maintain Vendor files.
• Counsel with vendors when there are questions/complaints from clients or when vendor have question/complaint.

• Other duties as assigned by supervisor and/or management.
• In the event of a disaster, may be required to assist as needed.