Customer Service Clerk I (Part-time/Temp)

The primary focus of this position is to provide exceptional customer service for the customers of Craven County Water Department. Performs a variety of clerical work in the receipt and processing of revenues.

## Essential Functions

• Greet and assist customers in person, over the phone, and via email. Provides information to customers in a courteous and professional manner.
• Respond to routine inquiries related to water service, billing, payments, meter readings, service requests, and account status.
• Receives payments over the counter, through the drop box, and the mail; compares checks with invoices to ensure proper payments; prepares and issues receipts; posts payments to proper accounts in computer files; balances cash drawer daily, reconciling receipts with cash on hand and checks received over the counter or by mail with invoices received.
• Processes utility applications for new service and reconnection of service; receives and processes payments; processes work orders for new and existing water service customers; Aides in the billing process by reviewing accuracy of meter readings and calculations to bill Craven County water customers; generates revenue report for billing area.
• Prepares various correspondences to customers or other County residents. Assuming responsibility for correctness of spelling, punctuation, format, and grammar.
• Establishes and maintains various files, filing and retrieving information as requested or otherwise necessary.
  
  

## Minimum Education and Experience

Graduation from high school, and 1 to 2 years of experience in customer service and clerical work, preferably involving receipt or accounting for money; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

::: {#isPasted tabindex="0"}

Knowledge, Skills, And Abilities

:::

• General knowledge of policies and procedures of the County Water Department.
• General knowledge of modern office practices, procedures, equipment, and clerical and bookkeeping techniques.
• Some knowledge of the geographic layout of the public utilities system and the County.
• Skill in the operation of common office equipment, including computer-driven word processing,
  
  

spreadsheet,

and file maintenance programs.

• Ability to exercise some initiative and independent judgment in applying standards to a variety of work situations.
• Ability to perform mathematical computations with speed and accuracy.
• Ability to exercise tact,
  
  

courtesy,

and firmness in frequent contact with customers and the general public.

• Ability to establish and maintain effective working relationships as necessitated by work assignments.