Academic Advisor

JOB The Academic Advisor provides advising services to new and returning students in areas related to academic advisement including graduation and transfer requirements; advising students on various careers and on the requirements necessary for achieving career goals; develops and implements student outreach/recruitment; and monitors student progress. This position also provides guidance and mentoring to optimize the student experience to improve student retention and success and assist the College in achieving its mission and vision of service to the community. EXAMPLE OF DUTIES

• Provides excellent customer service and assistance to internal and external customers through walk-in, telephone and email
• Provides academic advising to new and returning students
• Provides support for daily functions of Admissions such as review of transcripts, test scores, and other admission documents, processes class registrations and responds to admission inquiries
• Advises CCP students and Craven Early College students assisting with transition to career and college success
• Maintains effective communication with newly enrolled and prospective students utilizing various modes of technology
• Participates in cross-training activities for all areas of service in the First Stop (advising, testing, intake/admissions, financial aid)
• Provides comprehensive academic and career planning services for students such as academic and career planning assessments, interpreting assessments, and assisting students in the development of an educational plan to address interests, skills and abilities
• Collaborates with various areas within and outside of the Student Services unit to facilitate student recruitment, student success, retention and persistence
• Assists with development of goals, objectives and learning outcomes for the Student Services unit in support of the College's strategic plan
• Participates in open houses, new student orientation and various First Year Experience initiatives
• Teaches college success skills courses
• Assists in the identification of target groups for comprehensive student recruitment and outreach activities on and off campus; makes visits to high schools, workplaces, etc.
• Promotes the Career and College Promise program to prospective high school students
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College's mission, core values and goals

SUPPLEMENTAL INFORMATION Knowledge

• Knowledge of student development theory, techniques and research associated with ensuring the success of diverse student populations
• Knowledge of advising practices and principles
• Knowledge of transfer requirements and articulation agreements
• Knowledge of career planning principles and practices
• Knowledge of academic assessment
• Knowledge of college policies and procedures, academic requirements, campus resources, student life and support services
• Knowledge of customer service principles

Skills

• Strong organizational, problem-solving and time management skills
• Interpersonal skills with proven ability to work in a team environment
• Demonstrates proficiency in a variety of Windows-based computer programs relative to performing responsibilities, including Microsoft Word, Excel and PowerPoint
• Demonstrates professional behavior that supports team efforts and enhances team behavior, performance and productivity

Abilities

• Ability to analyze course prerequisites, certification, curriculum, graduation requirements and evaluate student transcripts or records
• Ability to exercise sound judgment in making critical decisions
• Ability to develop objectives, evaluate effectiveness and assess needs
• Ability to develop and facilitate information and registration sessions
• Ability to communicate effectively in both oral and written form
• Ability to process and handle confidential information with discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels