Quality Assurance Manager

Position Summary

We wish to hire a Quality Assurance Manager who will oversee all aspects of our quality systems and programs. The QA Manager is the management representative for quality and food safety. This is a full-time position with HACCP and SQF certifications and requires PCQI qualification.

The QA Manager has the responsibility and authority for food safety fundamentals and the food safety plan, including the authority to communicate and take action to maintain the integrity of all food safety and quality systems. The QA Manager is committed to continuous improvement of the food safety and quality systems.

The QA Manager ensures that all quality related systems are up to date and functioning properly across the organization. The QA Manager develops and reviews each system and creates audit and training schedules to monitor and communicate their effectiveness. The QA Manager maintains and updates the documentation related to the HACCP and SQF systems, including policies and process documents.

The QA Manager acts as the SQF practitioner and coordinates the compliance with prerequisite programs, including environmental testing, product traceability and recall, GMPs, sanitation, allergen control, internal audits, glass and plastic program, calibration records, metal detection, supplier monitoring, food security and maintenance.

Key Responsibilities

· Oversee the product, quality, and food safety compliance operations of the plant facility.

· Oversee Food Safety Program and HACCP system, intervene when deviations occur, document and report findings to the General Manager and management team.

· Serve as SQF Practitioner and oversee SQF certification audits.

· Monitor all quality polices on a regular basis, particularly sanitation and GMP compliance with employees.

· Participate in cheese tastings, cuttings and quality reviews with the cheesemaker and management team.

· Oversee daily lab functions, schedule and supervise lab technicians.

· Conduct or delegate monthly internal audits. Confirm that corrective actions are performed when deviations occur.

· Respond to customer feedback and communicate feedback to production staff and management team.

· Oversee training as needed, including annual refresher courses for quality/food safety programs.

· Handle phone and written requests for product specifications, paperwork updates, etc.

· Oversee spec sheets and paperwork for new and existing customers.

· Conduct supplier audits as needed with key staff.

· Oversee pest management services.

· Work with management team to address customer complaints.

· Oversee cheese sample program and assist with follow-up with Sales and Marketing Manager.

Qualifications

· Associate degree or equivalent combination of education and experience.

· Minimum of 5 years of experience in managing quality control in a manufacturing setting.

· Experience with HACCP and SQF. Attain HACCP and SQF certification and PCQI Qualification.

· Demonstrated computer and software skills are required, proficiency with Microsoft Office Suite and databases.

· Strong communication skills include writing, speaking and the ability to adapt communication style to fit the situation and audience.

· Strong organizational and time management skills; ability to plan and coordinate work independently balancing multiple work demands in a fast-paced environment.

· Ability to learn from oral and/or written instructions.

· Ability to exhibit integrity in work product, usage of public and private property, interactions with clients and other staff.

· Ability to promote a safe working environment and recognize basic safety precautions.

· Ability to operate in an open, honest, and forthright manner to build and maintain relationships with a diverse population.

· Ability to maintain confidentiality.

· Ability to effectively work both independently and cooperatively as part of a team.

· Ability to analyze data, draw appropriate conclusions and recommend solutions.

· Willingness to participate in training sessions and accept supervisor suggestions.

· Flexibility in the work environment and willingness and ability to adapt to changing organizational needs.

· Physical Requirements: Primarily sedentary work, exerting up to 40 lbs. of force occasionally or a negligible amount frequently.

About Us

Crave Brothers Farmstead Cheese (CBFC) is a family-owned creamery located on our dairy farm in Waterloo, Wisconsin. Using milk from our own herd, we handcraft and pack award-winning specialty cheeses including Fresh Mozzarella, Mascarpone, Farmer’s Rope String Cheese, and Part-Skim Mozzarella. As a vertically integrated farmstead operation, we take pride in overseeing every step of the process—from the cows to the creamery—ensuring the highest standards of quality, sustainability, and craftsmanship. We are also committed to sharing our story of farmstead cheese, green energy, and community with our customers and employees.

Why Work With Us

Work for a respected, award-winning farmstead cheese company.

Competitive pay based on experience.

Full benefits including health insurance, paid time off, and retirement plan.

Opportunities for skill development and advancement.

A supportive, close-knit team in a clean, well-maintained facility.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Education:

• Associate (Preferred)

Experience:

• Quality management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Waterloo, WI 53594 (Required)

Work Location: In person