What are the responsibilities and job description for the Associate Service Advisor position at Crash Champions?
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
- Optimizing and developing accurate repair estimates in a manner that enables the organization to achieve profit benchmarks.
- Educating customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Providing all estimates in such a manner that allows the organization to succeed in our DRP partnerships and achieve KPI goals.
- Finalizing total loss administration.
-
Providing personal, trusted service by reviewing the comprehensive repair process with customers.
-
This is achieved by:
- Greeting customers by phone or in-person
- Educating customers about the collision repair process including insurance claims information, processing, and payment procedures.
-
This is achieved by:
To be selected, a candidate must embody professionalism and display the skills consistent with the Crash Champions culture and brand, including but not limited to:
- Arrive every day, on time, ready to learn
- Commit to 7-9 months for program completion
- Maintain a professional appearance
- Be ambitious
- Observe all areas of the location and ask questions
- Attend calls
- Complete all required training including assignments in CYOU and I-CAR
- Complete tracker once per week through the end of Stage 2
- Write as many estimates as possible