What are the responsibilities and job description for the OFFICE ASSISTANT position at CRANSTON COLLISION CENTER?
Job description
5 Years office experience needed. Please do not apply if you do not have the below detailed experience as you will be wasting your time and mine. We are seeking a professional experienced office assistant to work with our teammates in assisting our customers with their automotive claim. This position requires a high level of customer service, communication skills, and a positive attitude. This individual will work with our team to support our clients throughout their claim and repairs. As a team member you will be held responsible for delivering best-in-class customer service to all customers. Additionally, you will be accountable for performing clerical, and administrative duties, including greeting customers, answering phones, scheduling repairs, typing correspondence, and helping teammates as needed. Minimum 6 years' experience.Essential Job DutiesWork closely with teammates to create a great work environment producing high performance results
Provide best-in-class customer service to all customers
Review with customers and walk-through repair process and next steps : Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Complete all facets of vehicle intake process : Ensure all required documents are signed by customer, assist customer with rental car, scan documents in
Establish communication expectations with customer : Provide frequent repair status updates to customer via call, text or email based on customer’s preferred method of communication
Prepare paperwork for vehicle delivery : notify customer about completion and ensure that final bill and warranty are done and enclosed in packet
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating rental days as needed, making AR follow-up calls, monitoring and answering emails
Schedule customers for repairs and an estimate
Assist various insurance adjusters as needed
Ensure all insurance payments are going directly to our shop and collect correct amount payments from customers upon delivery
Follow up on the payments if not collected at time of delivery
