What are the responsibilities and job description for the Dispatch InsideSales position at CraneWorks?
Description:
Position Summary
The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.
Duties & Responsibilities:
- Take incoming sales call and provide industry leading customer service.
- Dispatch cranes for incoming and outgoing deliveries
- Crane knowledge, logistics & load chart knowledge a plus
- Familiar with DOT oversize/overweight permits
- Microsoft Office skills experience: Excel, Word, Adobe and Outlook
- Maintain and manage customer contact lists to include future follow up to grow revenue.
- Ability to work individually in a fast-paced environment
- Uses consistent business processes to achieve desired results
- Develop and maintain customer relationships.
- Work with outside sales force to gain new customers.
- Work with outside sales force to maintain and grow existing customers.
- Execute specific sales initiatives as they are developed.
Qualifications & Skills:
- Proficient with Microsoft 365 including Microsoft Word and Excel.
- Exceptional relationship-building skills
- Strong ability to multitask in a fast-paced environment
- Excellent interpersonal and communication skills
- Strong customer service communication skills
- Detail-oriented professional with good judgment
- Ability to multitask and remain organized
- Strong customer service communication
- Visual Dispatch/Rentalman experience a plus
- Familiar with 3D Lift Plan
Education & Experience
- High School Diploma or equivalent
- Bachelor’s Degree preferred or relevant experience
License & Certification
- Valid Driver’s License
Working Conditions:
Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 50 pounds
- Must be able to climb on and off heavy mobile equipment safely
- Regular and predictable attendance is required
Travel Requirements
- None or infrequent