Parts Manager - St. Louis, MO

Job Title: Parts Manager

Reports to: Branch Manager

Location: St. Louis, MO

Department: Parts

FLSA Status: Salary - Exempt

Bonus: Quarterly KPI Bonus Potential

About Us: CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.

Job Summary: This position is responsible for overseeing the inventory and distribution of parts, ensuring that all components are available when needed to support operations. This role involves managing stock levels, ordering parts, coordinating with suppliers, ensuring parts quality, and maintaining organized records. The Parts Manager also plays a key role in customer service, assisting with part inquiries, processing orders, and ensuring timely deliveries. Effective communication with other departments, as well as a solid understanding of inventory management systems, are essential for success in this position.

Key Responsibilities

• Establish Parts inventory levels
• Orders parts to maintain established inventory levels
• Orders parts as needed by both shop and field mechanics
• Communicates with customers by phone or in person, reinforcing their confidence and encouraging repeat business
• Receives, prices, and stocks parts inventory maintaining databases accordingly
• Prepares for and participates in year end inventory
• Coordinates parts returns
• Implements new strategies, systems and/or procedures for improved operations
• Maintains reporting systems effectively, accurately and timely
• Establishes procedures to retain and acquire new customers through sales calls by phone or in person.
• Reconcile daily parts invoices
• Assign parts as requested by shop personnel
  
  

Qualifications

• 5 years of experience in parts background required
• Strong leadership skills
• Must be able to read, write, and speak English.
• Must be able to work well with others.
• Strong understanding of parts required.
• Must be familiar with heavy truck and construction equipment.
• Must posses strong independent decision making skills.
• Must be able to maintain a safe, reasonably clean and organized work environment
  
  

Preferred Qualifications

• Highly preferred experience working in parts in the heavy equipment industry.
• Familiarity with computerized inventory management systems.
• Experience with remote customer service or technical support.
  
  

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• 401(k) matching
• Vision insurance
• Life insurance
• Referral program
• Professional development assistance
  
  

CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.