Operations Manager

Departments: Design & Engineering, Fabrication, Installation, Service, and Special Projects

Position Overview

The Operations Manager oversees all day-to-day and strategic functions within CraneWerks’ operations, ensuring each department delivers exceptional service, quality craftsmanship, and on-time performance. This role requires a hands-on, strategic leader who can align teams, drive efficiency, and foster a culture built on Harriman’s core values of Safety, Family, Integrity, Craftsmanship, Service, and Collaboration.

Key Responsibilities

Leadership & People Management

• Lead, mentor, and support department managers across Design & Engineering, Fabrication, Installation, Service, and Special Projects.
• Conduct regular performance reviews and ensure all operations personnel receive clear feedback, development plans, and advancement opportunities.
• Promote morale, teamwork, and collaboration across departments.
• Uphold company values and ensure they are embedded in daily operations.
• Foster strong relationships between Operations and other teams, including Sales, Dealers, and Suppliers.

Operational Excellence

• Ensure all operational departments exceed customer expectations through quality, responsiveness, and professionalism.
• Maintain a continuous improvement program focused on safety, efficiency, and customer service.
• Develop, implement, and enforce Standard Operating Procedures (SOPs) and company safety policies.
• Create and maintain forms, processes, and tools designed to increase consistency and efficiency.
• Reduce warranties, rework, and unplanned return trips through improved planning, training, and accountability.
• Ensure vehicles, equipment, and tools are properly maintained and accounted for.
• Guarantee timely and accurate project completion and documentation.

Strategic Planning & Growth

• Partner with the President and other department managers to develop and execute operational strategies that support company growth and scalability.
• Plan and forecast resources effectively to meet workload demands and project timelines.
• Prepare for increased growth by identifying process improvements and plans for increasing production as needed.
• Develop and maintain key performance indicators (KPIs); monitor and evolve them as needed to drive improvement.

Financial & Performance Accountability

• Ensure on-time delivery and throughput goals are met or exceeded.
• Collaborate with the leadership team to maximize job profitability and reduce waste.
• Support accurate and timely project closings and reporting.
• Contribute to forecasting, budgeting, and long-term operational planning.
• Ensure any quoting done by Operations is timely, accurate, and professional.

Qualifications & Skills

• 5 years of operations leadership experience in manufacturing, industrial services, or related field.
• Strong leadership and communication skills with proven ability to build and manage teams.
• Demonstrated experience in process improvement and operational scalability.
• Proficiency with project management, and resource planning.
• Deep commitment to safety, quality, and customer satisfaction.
• Ability to think strategically while managing day-to-day execution.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Project management: 1 year (Preferred)
• Operations leadership: 5 years (Required)

Work Location: In person

Salary : $67,043 - $102,885