What are the responsibilities and job description for the Service Coordinator position at CraneTech?
Responsibilities
A high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.
- Receive and process service requests from clients, sales, and management via phone, email, or online portal.
- Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
- Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices,
- Schedule service jobs and projects and assign technicians based on availability and expertise.
- Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
- Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
- Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
- Track and document service requests, including client information, service details, and resolution outcomes.
- Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.
- A bachelor's degree in business administration, customer service, or a related field is preferred. With proven experience in customer service or service coordination roles, the primary focus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
- Ability to work independently and collaboratively in a fast-paced environment.
- Flexibility to adapt to changing priorities and handle unexpected challenges.
- Knowledge of service management principles and best practices preferred.
A high-growth overhead crane company, CraneTech is focused on becoming the best crane service provider in the nation measured by customer and employee satisfaction. The company is well-established, well-funded, and well-positioned to support sustained expansion while continuously delivering exceptional products and service. We are industry leaders with a unique culture that differentiates us from our competitors and other field service businesses. A values-driven meritocracy, we provide our team members with opportunities for personal and professional growth.