What are the responsibilities and job description for the Dispatcher/Permit Technician - 2nd shift position at CRANEMASTERS INC?
Dispatcher/Permit Technician - N. Chesterfield, VA.
Provides administrative support for 24/7 emergency response to the railroad industry.
Responsible for ensuring accurate and timely dispatching of field crews in response to emergency calls for lifting/recovery and other specialty services. Obtains accurate travel permits for OS/OW equipment. Ensures accurate/ efficient transmission and recording of data/information related to man-hours, materials and equipment for jobs/contracts/emergency services in order that customer billing processes will be timely and inclusive of all labor/materials/equipment.
- Answers and routes all in-coming phone calls.
- Utilizes Excel, SharePoint, and Vista (or other software) to capture and record data.
- Performs administrative tasks in accordance with standard procedures including set-up of work orders, job files, etc.
- Obtains transportation permits for over-weight and over-sized vehicles/equipment while meeting Cranemasters performance standard of a 1 hour in response time.
- Works with emergency response crew leaders to identify and select most efficient routes for movement of trucks, equipment and response crews.
- Maintains job logs including process/work performance updates for documentation of WIP (work in progress), material usage, recording hours of use for equipment/vehicles, etc.
- Relays information between all parties (Customers, Cranemasters team members, emergency response agencies, etc.) and seeks opportunities to facilitate work accomplishment in the field.
- Participates in weekend and holiday duty rotations. On-call as directed in order to meet 24/7 emergency response and operational needs of the company.
- Other duties as required.