What are the responsibilities and job description for the Key Account Manager position at Crane Worldwide Logistics?
Job Descriptions:
- Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
- Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
- Penetrate organizational structure and develop relationship beyond main points of contact
- Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
- Monitor account for timely payments and assist with collections on past due invoices
- Immediately communicate any issues or exceptions to Operations
- Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
- Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
- Other duties as assigned