What are the responsibilities and job description for the Implementation Manager, Contract Logistics position at Crane Worldwide Logistics?
Job Description:
Implementation Leadership
- Lead new customer implementation projects across APAC
- Develop and manage implementation timelines, milestones and project plans
- Coordinate cross-functional project teams throughout implementation lifecycles
- Track implementation risks, issues and mitigation plans
- Ensure successful project execution from kick-off through go-live
Operational Readiness
- Drive operational readiness activities before go-live
- Coordinate facility readiness, staffing requirements and training plans
- Ensure SOPs and work instructions are developed and implemented
- Support operational testing and validation activities
- Coordinate transition from implementation to steady-state operations
Cross-Functional Coordination
- Work closely with Solutions Design, Operations, Systems and Commercial teams
- Coordinate implementation activities with customers and external stakeholders
- Facilitate project review meetings and implementation governance sessions
- Align implementation priorities across multiple projects and countries
Systems & Process Implementation
- Support WMS implementation and deployment activities
- Coordinate system testing, UAT and operational readiness validation
- Work closely with Systems and IT teams during implementation phases
- Verify processes are operationally executable before go-live
Quality, Compliance & Safety
- Ensure implementation activities comply with company operational standards
- Support QESH readiness reviews and compliance assessments
- Monitor project readiness against operational and customer requirements
- Support audit preparation and implementation governance reviews
Continuous Improvement
- Develop implementation standards, templates and best practices
- Establish implementation playbooks and governance frameworks
- Drive lessons learned reviews following project completion
- Support standardization initiatives across APAC
Key Stakeholders
Internal
- Regional Contract Logistics Team
- Solutions Design Team
- Operations Team
- Systems / WMS Team
- Commercial Team
- Finance
- QESH
External
- Customers
- Contractors
- Vendors
- Implementation Partners
- Local Operations Teams
Job Requirement:
- 7–12 years experience in Contract Logistics, Warehousing, Supply Chain or Logistics Operations
- Proven experience managing warehouse start-ups, customer implementations or large logistics projects
- Strong project management and stakeholder management skills
- Experience with WMS implementation, operational readiness and process deployment
- Familiarity with warehouse operations, inventory management and distribution processes
- Experience working across multiple countries and cultures within APAC
- Degree in Supply Chain, Logistics, Engineering, Operations Management or related field
- Project Management certification (PMP, Prince2 or equivalent) preferred
- Lean, Six Sigma or Continuous Improvement certification advantageous