What are the responsibilities and job description for the Help Desk Support Specialist position at Crane Worldwide Logistics?
Essential Job Functions
- Provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software and hardware.
- Properly escalate unresolved queries to next level support.
- Track, route, and redirect problems to correct resources.
- Write and perform training sessions for computer users.
- Maintain daily performance of computer systems.
- Ability to troubleshoot by asking the correct questions to determine the nature of a problem.
- Walk client through problem-solving processes.
- Ability to work with clients face-to-face. Install, modify, and repair computer hardware and software. Install computer peripherals for users.
- Run diagnostic programs and general cleanup maintenance tasks to resolve problems.
- General resolution of connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points.
- Preserve, grow and maintain a “knowledge base” of procedures, products and services that can be used for both help desk and self-help tools.
- Follow up with clients, provide feedback and see problems through to resolution.
- Gain feedback from clients about computer usage.
- Ability to identify and put solutions in place to reduce repeat problems.
- Asset Management Administration.
- Support flexibility for on-call rotation.
- Other duties assigned
Other Skills & Abilities
- Ability to work in and automate routine tasks via code pipelines.
- Microsoft Office
- Ability to work in a team environment
- Proven work experience in providing help desk support and desktop support
- Working knowledge of help desk software, databases and remote control
- Understand problems from a client’s perspective
- Deliver solutions for various levels of client proficiency
- Strong communication skills (verbal, written, presentation)
- Troubleshooting and multi-tasking skills
- Write clearly and effectively
- Can multi-task Pays attention to detail and accuracy
- Show good judgment at all times
- Confidence
- Ability to step outside normal role to fix issues that may not directly be IT related
- Organizational Skills
- Ability to manage small IT projects
Physical Requirements
- Job may require extended sitting or standing, use of standard office equipment.
- Job requires the ability to use vision, adjust focus and work on a standard computer screen.
- Use of audio-visual equipment is required.
Education & Experience
- Minimum of 3 years of Client Support / Application Admin experience
- Application Support Helpdesk Support
- Desktop Support
- Solution Provider
- Active Directory, Windows OS and O365 administration
Certification and Licenses
- Professional certification may be required in some cases
MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION:
https://assessment.predictiveindex.com/bo/28w/Candidate_Link
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
- Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Salary : $100
