What are the responsibilities and job description for the Sr. Account Manager position at Crane Solutions?
Essential Job Functions
- Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation
- Accounts are larger and more complex than lower level account managers
- Work as intermediary for communication between client and their operations teams and Crane Worldwide network
- Work with operations team to provide tracking information as requested by the client
- Escalate all issues with a shipment immediately to the client to insure prompt resolution
- Manage all client requests and follow up to insure that the client needs are met
- Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements
- Transmit all pre-alerts to the client for all shipments
- Send all required reports to client on a daily, monthly or quarterly basis as deemed
- Responsible for managing the client generated reports and assuring accuracy
- Oversee, mentor and assist other account managers as needed
- Other duties as assigned
Other Skills and Abilities
- Excellent written and verbal communication skills
- Demonstrates effective negotiation and closing techniques
- Excellent organization and problem solving skills
- Works well in a team environment
Physical Requirements
- Talking, hearing and using hands to operate computer equipment
- Vision abilities required by this job include close vision and the ability to adjust focus
Education and Experience
- High school diploma or GED/Bachelor’s degree preferred
- 5 – 7 years’ experience or combination experience and education
Certifications
- Professional certification may be required in some areas.
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
- 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
- Excellent Medical, Dental and Vision benefits
- Tuition Reimbursement for education related to your job
- Employee Referral Bonuses
- Employee Recognition and Rewards Program
- Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
- Employee Discounts
- Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
- Potential to earn a quarterly bonus
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
More Information: http://www.dhs.gov/e-verify
Company benefits are contingent upon meeting eligibility requirements and plan conditions.
Salary : $100