Front Desk Agent

Here is your chance to join the top hospitality team in the area. Are you looking for a fresh start in your career? At Crane's, you will enjoy a flexible schedule in a tranquil environment at our boutique hotel, located just steps away from the shops and restaurants along Delray Beach's popular Atlantic Avenue. We value our team members and recognize the importance of work-life balance. Apply today and start your dream job tomorrow!

JOB DESCRIPTION

The primary responsibility is to ensure 100% guest satisfaction from the moment they arrive at the hotel until they check out. Customer service-oriented agents will handle the check-in and check-out processes, inform guests about hotel facilities, services, and policies, and fulfill their requests during their stay. Additionally, they will respond to telephone and email inquiries, and manage reservations by making, confirming, and modifying them, all while working with third-party booking sites. Agents will secure room and amenity payments, assign room lock codes, and coordinate maintenance for any necessary repairs.

Responsibilities include posting charges to guest accounts and processing cash and credit card transactions. Agents must manage and resolve all guest complaints (and compliments) in a professional and courteous manner. They are also responsible for maintaining guest accounts and ensuring that both the front desk and back office are clean and well-organized. It is essential to address complaints and inquiries regarding services and facilities in an effective manner.

Strong communication skills are required to interact professionally with guests, hotel staff, and management. Agents should initiate and monitor shift checklists to ensure the proper completion of tasks.

Key traits for this role include efficiency, professionalism, courteousness, accuracy, timeliness, and a friendly approach to guest service, even under pressure.

DUTIES AND RESPONSIBILITIES

• Always ensure outstanding customer care.
• Maintain a friendly, cheerful, and courteous demeanor.
• Accurately answer inquiries from potential guests and assist with hotel reservations.
• Respond to telephone and in-person inquiries about reservations, hotel information, and guest concerns.
• Address customer complaints or inquiries promptly and report any issues to a manager.
• Utilize suggestive selling techniques to promote room nights and enhance occupancy and revenue.
• Adhere to all company policies.
• Operate telephone, computer, fax, and printer equipment, and assist with incoming and outgoing calls.
• Perform additional duties as assigned, requested, or deemed necessary by management.
• Keep the office logbook updated consistently.
• Ensure safety by following guest check-in and security procedures, reporting any suspicious activity to the General Manager, Maintenance, and Front Office Manager.
• Assist all departments in serving guests during high-volume periods.
• Take responsibility in the absence of the Front Office Manager.

REQUESTED EXPERIENCE

• Ability to multitask effectively.
• Capability to lift, pull, and push a moderate weight.
• Frequent standing, kneeling, bending, and moving around is required.
• Team-oriented with a willingness to follow directions and learn quickly.
• Fluent English speaking and strong verbal communication skills are necessary; bilingual proficiency is a plus.
• Must have reliable transportation to and from work.
• Proficiency in computer usage and experience with Microsoft Office programs.

THIS JOB IS

• A job for which military-experienced candidates are encouraged to apply.

Crane's Beach House Boutique Hotel is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other characteristics protected by law.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Flexible schedule

Work Location: In person

Salary : $16