What are the responsibilities and job description for the Collector / Customer Service Specialist position at Crane Pest Control?
Overview:
As part of the Crane team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 95 years of protecting homes and businesses.
Our Collector / Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Crane's award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Crane, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities:
What type of benefits will you receive?
Why should you choose Crane?
Crane is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Crane team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 95 years of protecting homes and businesses.
Our Collector / Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Crane's award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Crane, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
As a Collector / Customer Service Specialist, you’ll play a pivotal role in ensuring every customer has an experience that’s the best in pests. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Participate in quality assurance processes, programs and initiatives
- Safeguard customer’s privacy and other proprietary information
- Contact customers to collect on past due payments
- Build relationships with current and new customers
- Help resolve customer issues related to accounting
What type of benefits will you receive?
- $20-25 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
Why should you choose Crane?
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- Crane is financially stable and growing as a large subsidiary of Rollins (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
Qualifications:
What do you need to be successful?
- Previous experience in Customer Service or Accounting preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- Be able to regularly lift and/or move up to 25 pounds.
Crane is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Salary : $20 - $25