Senior Engineer - Product Design

Have you ever used the self-checkout in a Tesco or deposited coins at a NatWest/RBS branch? Played the slots at a Mekur Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites and 12 corporate offices and a national field service organization.

WHAT YOU’LL BE DOING
As part of our Hardware Engineering group, the Senior Engineer, Product Design leads the development of customer-centric product solutions by combining expertise in Industrial & Interaction Design, User Experience (UX) and User Interface (UI). This role applies design thinking, user research, and engineering judgment to create products that are intuitive, visually compelling, accessible, ergonomic, and aligned with customer needs while remaining technically robust and manufacturable.

Some examples of key initiatives you will be working on:

• Industrial design refresh and modernization of our Cummins Allison note-processing product family
• Define how the next generation of retail cash management products should look, feel and operate
• Development of a unified software platform that will support multiple product families across different market segments

• Cash-In-Transit automation initiatives

Key Accountabilities:

• Lead the development of customer-centric product solutions through the integration of Industrial Design, Interaction Design, UX/UI, and Mechanical Engineering principles.
• Define and drive industrial design vision, product form language, ergonomics, usability, accessibility, and design consistency across CPI's product portfolio.
• Shape end-to-end customer experiences across physical and digital touchpoints, including product workflows, visual communication, interface interactions, serviceability, and human-product interaction.
• Create and communicate product concepts, design strategies, and experience requirements using sketches, renderings, prototypes, CAD models, user journeys, and design specifications.
• Act as a technical authority and reviewer in Industrial, Interaction, and UX/UI Design disciplines, providing guidance during design reviews, planning activities, and retrospectives.
• Lead research and evaluation of new materials, technologies, interaction methods, manufacturing processes, and design approaches.
• Provide technical leadership for cross-functional product development initiatives, including coordination and mentorship of multidisciplinary teams across multiple sites to achieve product and business objectives.
• Mentor engineers and designers, supporting technical growth and promoting best practices in Industrial, Interaction and UX/UI design.
• Demonstrate expert proficiency in the Engineering Development Process (EDP) and apply human-centered design principles throughout all phases of product development.

WHO WE’RE LOOKING FOR
You will bring extensive experience leading the development of customer-centric product solutions with well-demonstrated success in applying human-centered design methodologies to deliver intuitive, innovative, and manufacturable product experiences.

Qualifications and Requirements

• Bachelor's degree in Industrial Design, Mechanical Engineering or a related field, or equivalent practical experience.
• High proficiency and efficiency in 3D product design and development using SolidWorks or Creo, including advanced surfacing, complex assemblies, configuration management, rendering, and visualization capabilities.
• Effective communication, leadership, and collaboration skills, with the ability to influence and work across multidisciplinary global teams.

Personal Attributes

• Action Oriented: You display a sense of urgency and are known for being a timely decision maker
• Analytical Thinker: You need to have insight and enjoy solving problems
• Creative: You are innovative and resourceful
• Customer Service Oriented: You possess a drive to serve your “customers” and focus on responding promptly to project team needs
• Facilitator: You are good at negotiating win-win solutions

WHAT WE’RE OFFERING

• Flexible work environments
• Defined career growth plans with opportunities to go outside of your “comfort zone”
• “Team Building activities that support innovation”
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Discounts for childcare
• Tuition assistance
• Community involvement and volunteering events
• Opportunities to travel and work at our global sites

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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