Full-Time Business Loan Processor

Role:

Work to ensure quality service in the Business Services Department; maintain records and files on all business loan requests; assist members with business loan applications, process applications and schedule loan closings.

Essential Functions & Responsibilities:

• Oversees MBL insurance tracking system; contacts members to obtain coverage, and when necessary, force place coverage.
• Answers incoming calls from members and branch staff concerning business accounts and provide support in explaining policies and procedures; directs member requests to the correct person to handle the request.
• Track annual financial statement reviews as well as rate reviews, covenant requirements, and maturities on existing business loans.
• Assists in establishing and sustaining successful small business member relationships that maximize the sale of products and services.
• Works with the lending management team to ensure the highest standards for member satisfaction through timely resolution of member services issues, complaints, and problems.
• Work within the department to ensure compliance with applicable laws and regulatory guidelines.
• Maintains business loan pipeline reported to executive team, and within the MBL department, to ensure that member requests and loan maturities are handled in a timely and effective manner.
• Reviews loan approvals to determine the necessary due diligence needed to adequately protect credit union assets.
• Orders outside vendor work (appraisals, title commitments, flood certifications, Environmental Database Reports (EDR) to comply with conditions for closing in loan approvals; reviews title commitments and EDRs for potential red flags which might impact the credit union's collateral position; refers any potential defects in the lien priority to the Business Services management as needed.
• Prepares business loan documents in accordance with the business loan approval and applicable laws and regulatory guidelines; selects correct documents on Compliance One system to adequately attach collateral to the loan; refers any questions about appropriate documentation to MBL management to ensure correct documents are used.
• Books and funds loans in accordance with the business loan approval; enters and maintains all tracking codes to ensure quality reporting on all organizational and board reports.
• Builds and maintains business loan files and ensures all documentation is complete to properly ensure lien perfection.
• Represents the credit union at member loan closings at the Corporate office, branches, member business locations, title companies, or law offices.