Event & Customer Service Coordinator

Event & Customer Services Coordinator

Founded by Detroit philanthropists George and Ellen Booth in 1904, Cranbrook Educational Community is one of the world's leading centers of education, science, and art. Comprised of a graduate Academy of Art, contemporary Art Museum, Center for Collections and Research, House and Gardens, Institute of Science, and more than 1,600 students attending our Pre-K through 12 independent college preparatory Schools, Cranbrook welcomes thousands of visitors and students to its campus each year. Critics have called Cranbrook "the most enchanted and enchanting setting in America" and in 1989 it was designated a National Historic Landmark. The campus is located in Bloomfield Hills, Michigan, about 20 miles north of downtown Detroit. For more, please visit our website: 

The Event & Customer Services Coordinator will provide administrative/project support to Events & Customer Services functions of Cranbrook Educational Community. They will assist with administrative activities, coordinate office services, and have working knowledge of all phases of the Event & Customer Services operations.

Responsibilities include, but are not limited to:

Administration:

• Administer licensing requests (State raffle, tent permits, special liquor licenses, temporary signage, etc.).
• Cross-train Customer Service Representative to supply necessary back-up during absences, vacations/leaves.

Meeting Reservation Manager (MRM):

• Maintain Master campus-wide Planning Schedule/Calendar (MRM) in Microsoft Outlook.
• Serve as MRM System Administrator and primary customer contact. Interface with all Cranbrook departments, internal and external constituents about scheduling, coordinating, and confirming reservations for campus-wide events, activities and projects.
• Review and consider global impact of Reservation request prior to sending approval/confirmation. Communicates global impact on programs, departments, or functions to Requester. Escalates issues/concerns to Supervisor prior to confirming reservation.
• Supply new employee MRM training, refresher training, and end user support as needed.
• Maintain MRM email, develop MRM training materials and community-wide training schedules/listings.
• Recommend policies and procedures for MRM.

Events:

• Coordinate, plan, and manage events held at Cranbrook Institute of Science, Academy of Art, Art Museum, Center for Collections, Schools, and Community facilities.
• Respond to email and telephone inquiries for campus-wide rental information, supply venue pricing, specifications, and services to clients and vendors and collect payments.
• Participate in the Event Department budget development process.
• Review and submit all Event Setup Request Forms.
• Assists Community in completing Event Setup Request Forms.

Photography:

• In coordination with Cranbrook's House & Gardens Department, manage and maintain the Cranbrook Photography Program. This includes scheduling, email confirmations, insurance certificates and invoicing.
• Coordinate Cranbrook's commercial photography sessions, including scheduling clients, collecting fees, booking security, and other campus services.

Requirements:

• High School diploma or GED required, an Associate's degree in Business Administration preferred.
• A minimum of five years of strong administrative experience which demonstrates increasing levels of responsibility.
• One year of event coordination experience preferred.
• Computer proficiency in Word and Excel required, with database management preferred.
• Ability to accurately calculate figures and percentages.
• Ability to effectively handle multiple tasks with deadlines, with proven proficiency at effective prioritization and multitasking required.
• Requires excellent verbal and written communication skills with an emphasis on providing excellent customer service to multiple constituents, and the ability to handle confidential information in a professional manner.
• Requires a valid Michigan driver's license with a satisfactory driving record.

Cranbrook offers competitive compensation and benefits that include medical, dental, life insurance, long-term and short-term disability, and retirement programs with employer contribution. We also offer generous paid time off, 11 paid holidays and 3 floating holidays, employee discounts, and a unique environment in an educational setting that values collaboration.

For consideration, please submit a resume and cover letter.