Enterprise Administrator

Enterprise Administrator

Founded by Detroit philanthropists George and Ellen Booth in 1904, Cranbrook Educational Community is one of the world’s leading centers of education, science, and art. Comprised of a graduate Academy of Art, contemporary Art Museum, Center for Collections and Research, House and Gardens, Institute of Science, and more than 1,600 students attending our Pre-K through 12 independent college preparatory Schools, Cranbrook welcomes thousands of visitors and students to its campus each year. Critics have called Cranbrook “the most enchanted and enchanting setting in America” and in 1989 it was designated a National Historic Landmark. The campus is located in Bloomfield Hills, Michigan, about 20 miles north of downtown Detroit. For more, please visit our website: www.cranbrook.edu.

The primary responsibilities of the Enterprise Administrator include managing Microsoft cloud services, installing, managing, and upgrading server infrastructure and software systems, and administer user identity and roles. Additional responsibilities include support for Microsoft Teams and OneDrive application architecture. Our ideal candidate has a strong technical background combined with excellent customer service experience. Strong problem-solving skills with an ability to resolve issues in a calm, confident, and time-sensitive manner is essential to this position. 

Responsibilities include, but are not limited to: 

• Act as a Subject Matter Expert (SME) for email services (Exchange Online) and Office Applications (365), Teams, OneDrive, and on prem server infrastructure.
• Maintain security and reliability of Hybrid Exchange Online and Microsoft 365 systems and services.
• Manage Microsoft Entra ID & on-Prem Active Directory systems.
• Microsoft 365 Exchange Online administration/configuration/troubleshooting (domains, policies, transport rules, etc.)
• Microsoft 365 Licensing administration
• In depth Microsoft 365 configuration and administration for Teams/OneDrive/SharePoint.
• Develop future strategies for Microsoft 365 products and services.
• Proven ability to implement and support a Windows Server, Active Directory, Hyper V, and VMWare environments.
• Provide escalation or 2nd level support for Service Desk issues that are escalated for troubleshooting.
• Maintain and implement Windows Server technologies (i.e. Active Directory, IIS, DNS, & DHCP, MSSQL).
• Support Security and Compliance -- Patch management (SCCM/ Microsoft Endpoint Manager).
• Managing enterprise backup technologies and monitoring solutions.
• Develop and maintain automation scripts (i.e. PowerShell, Power Platform).
• Provide clear and concise documentation of the Infrastructure environments.
• Perform analysis of Windows system needs; contribute, coordinate and facilitate the design, architecture, integration, and installation of products and services.
• Perform systems troubleshooting to isolate and diagnose problems.
• Coordinate installation of server hardware and software.
• Test, evaluate, configure, and install products.
• Maintain Storage Spaces Direct and Microsoft Failover Clustering systems.
• Participates in an on-call rotation to provide support for network-related issues.

Requirements:

Education/Certification:

• Associate's degree in information technology or related field or an equivalent combination of education, training, and experience.
• Microsoft Certifications preferred.
• Requires a valid Michigan driver’s license with satisfactory driving record.

Experience:

• 5 years of experience spanning at least two IT disciplines, including technical administration, Windows Server Operating systems, Exchange on-prem and Exchange online.
• Experience as a Team Lead preferred.
• Experience with Azure, Microsoft 365 services and Microsoft Server enterprise implementations.
• Good knowledge of Microsoft Windows PowerShell and Exchange PowerShell.
• Exposure to multiple, diverse technologies and processing environments.
• Knowledge of all components of a technical architecture.

Skills/Abilities: 

• Ability to utilize IT troubleshooting and diagnostic skills to resolve complex issues and requests.
• Ability to engineer, redesign and administrate a diverse set of applications running on Windows servers.
• Exceptional customer service skills and willingness to assist others.
• Ability to communicate complex information clearly to users with varying technical understanding.
• Ability to learn new or unfamiliar technologies using documentation and public resources.
• Strong attention to detail.
• Strong problem-solving abilities to resolve issues in a calm, confident, and time-sensitive manner. Ability to multi-task several activities and duties simultaneously.
• Ability to function in a fast-paced environment under short time constraints and within established deadlines.
• Ability to coordinate well with other departments, internal personnel and clients.
• Ability to operate endpoints, peripherals, and other business equipment.
• Ability to adapt to and overcome various technical challenges with minimal assistance.

Communication:

•  Highly effective written, oral, interpersonal, and presentational skills.
•  Very strong customer service orientation.
• Ability to establish and maintain effective working relationships with staff and as a member of a team.

Cranbrook offers competitive compensation and benefits that include medical, dental, life insurance, long-term and short-term disability, and retirement programs with employer contribution. We also offer generous paid time off, 11 paid holidays and 3 floating holidays, employee discounts, and a unique environment in an educational setting that values collaboration.

For consideration, please submit a resume and cover letter.