What are the responsibilities and job description for the IT Support Engineer position at Cramer?
We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.
Key Responsibilities:
Key Responsibilities:
- Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices
- Install, configure, and maintain operating systems and applications
- Assist with user account management (Active Directory, email, permissions)
- Document issues and resolutions in the IT ticketing system
- Escalate complex problems to senior level engineers or relevant teams
- Support routine maintenance tasks such as updates, patches, and backups
- Provide basic training, onboarding, and guidance to users on IT tools and best practices
- Associate degree or equivalent in IT, Computer Science, or related field (bachelor's preferred)
- A solid understanding of Windows 11 and/or macOS environments
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer-focused attitude and willingness to learn
- Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira)
- Experience working with Microsoft 365 suite and collaboration tools
- Basic scripting or automation skills (PowerShell, Bash) is a plus
- Medical, Dental & Vision Insurance
- Health Savings Account, including employer contribution
- Retirement Plan (401K) with company match
- Profit Share Bonus Plan
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long-Term Disability
- Tuition Reimbursement
- Wellness Resources, including discounted membership to Lifetime Fitness
- Generous onsite café
- Paid holidays
Salary : $60,000 - $70,000