What are the responsibilities and job description for the Senior Sales Representative position at Crain Automotive Team?
Crain Kia of Fayetteville is looking for a Senior Sales Representative — a proven professional who consistently executes the sales process, delivers a strong customer experience, and helps raise the performance of those around them.
This role is for an experienced salesperson who wants to lead through example, mentor newer team members, and play a key role in maintaining discipline and professionalism on the sales floor — without stepping into a formal management position.
What This Role Is About:
- Setting the standard for process, professionalism, and performance
- Executing every step of the sales process consistently
- Supporting newer or developing sales consultants through example and guidance
- Working closely with Sales Managers to keep deals moving smoothly
- Taking ownership of the customer experience from first contact through delivery and follow-up
Key Responsibilities:
Sales Execution & Customer Experience
- Greet and engage customers professionally and confidently
- Complete thorough fact-finds and guest sheets
- Deliver strong vehicle presentations and demonstrations
- Manage test drives, trial closes, and negotiations with manager support
- Ensure clean deliveries and proper follow-up after the sale
Leadership by Example
- Model the behaviors expected of top performers
- Assist new sales consultants with process, flow, and confidence
- Help maintain order, energy, and focus on the sales floor
- Reinforce CRM usage, follow-up discipline, and documentation standards
Inventory & Process Awareness
- Maintain strong knowledge of new and used inventory
- Understand used-vehicle availability and recon status at a high level
- Communicate accurately with managers regarding vehicle readiness
- Protect gross and process through clean write-ups and early manager involvement
What We're Looking For:
- Proven success as a sales consultant in an automotive dealership
- Strong understanding of a structured sales process
- Consistent performance, not streaky results
- Professional communication and strong customer rapport
- Willingness to coach and support teammates informally
- Self-motivated, accountable, and detail-oriented
Why Crain Kia of Fayetteville:
- Stable, process-driven leadership
- Clear expectations and consistent standards
- Opportunity to be recognized as a top performer and leader
- Competitive compensation with strong earning potential
- Long-term career growth within the Crain Automotive Group
What Success Looks Like:
- Consistent monthly performance and strong CSI
- Clean deals with minimal rework
- Positive influence on team culture and execution
- Trust from management and peers
- Customers who return and refer
This role is ideal for a sales professional who wants to lead without the title, execute at a high level, and be trusted to do things the right way.
Apply if this sounds like how you already operate.