Equipment & Service Technician (Beverage Industry)

Note to Candidates: We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300 offices, serving more than 300,000 employees per month. Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role

Crafty is seeking a Junior Service Technician to join our Chicago market operations team, reporting to our Equipment & Service Manager. This is a full-time, on-site role, requiring availability Monday through Friday, with travel to client offices within the Chicago Market.

What Will Be Expected From You

• Training Videos: Employees will be provided with a variety of videos and manuals to review. These materials will facilitate an understanding of the equipment's functionality.
• Customer Interaction: Employees will communicate clearly with customers, explaining diagnoses and repairs to ensure they are informed and satisfied.
• Preventive Maintenance: Employees will perform preventative maintenance on customers' equipment to help keep it working properly and to avoid downtime.
• Installation: Employees will assist with the installation of large or heavy equipment, ensuring seamless operation from the outset.
• Service Calls: Employees will conduct on-location service calls, delivering professional and personable service.
• Inventory: Employees will maintain a proper inventory of parts and filters in their service vehicles to enable first-visit repairs for clients.
  
  

Required Attributes

• Customer Service Excellence: The ability to ask pertinent questions, listen actively, and resolve customer concerns with empathy and professionalism is essential.
• Detail-Oriented: Meticulousness and a keen eye for detail to ensure that all repairs are completed correctly the first time are required.
• Adaptability: The capacity to learn from superiors and share thoughts is a requirement.
• Team Player: The ability to collaborate effectively in a team environment and contribute to a positive workplace culture is essential.
• Efficiency: The ability to maintain quality while working in a fast-paced environment.
  
  

Ideal Experience

• Background knowledge of electrical circuits and plumbing is preferred.
• Exceptional customer service skills and a strong customer focus.
• A valid driver's license with no infractions is required for local service appointments.
• A curious mindset and a strong desire to learn and develop professionally.
• Adaptability and problem-solving abilities to address diverse challenges and provide effective solutions.
  
  

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals"

• Goal #1 — On-the-Job Training & Probationary Evaluation: During the initial 45-day probationary period, the Junior Service Technician will shadow a Service Technician and receive hands-on training in equipment servicing, troubleshooting, safety procedures, and client interactions. The assigned Service Technician will evaluate the employee's technical performance, client interactions, reliability, and ability to follow Crafty processes. Successful completion of the probationary period and a favorable evaluation are required to progress toward independent work.
• Goal #2 — Training & Certification Completion: During the first three months, the Junior Service Technician will complete one assigned training course per week, including all required training videos, assessments, and corresponding certifications. Completion will be verified through training records. Successful and timely completion of required training is necessary to progress toward independent service work.
• Goal #3 — First-Visit Fix Rate: The Junior Service Technician will work toward maintaining a first-visit fix rate of 90% or above, as measured through Tableau, demonstrating the technical proficiency and troubleshooting skills required to progress to a Regular Service Technician. Performance will be reviewed monthly, with consideration given to the employee's progression throughout the training and ramp period.
  
  

What We Offer

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is $25 to $29 per hour. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.