What are the responsibilities and job description for the Operations Lead - Fulfillment & Inventory Control position at CRAFTS GROUP LLC?
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Operations Lead - Fulfillment and Inventory Control
Warehouse Operations • Columbus, OH • On-site
At Local Crafts, we're the creative force behind some of the most beloved names in crafting - Connecting Threads, Superior Threads, Knit Picks, Crochet.com, Jimmy Beans Wool and Berroco. From our own workshops to trusted partners around the globe, we design and curate products makers reach for every day: the fabrics, threads, yarns, and tools that turn ideas into finished pieces.
We are looking for an experienced Operations Lead to support outbound fulfillment and inventory operations. This hands-on role keeps work moving, troubleshoots operational and system issues, reinforces safety and quality expectations, and helps maintain accurate inventory. The right candidate communicates clearly, adapts to changing priorities, and helps others perform accurate, high-quality work.
What You'll Do
- Coordinate daily production, inventory, picking, packing, and shipping priorities so materials and orders move efficiently.
- Monitor workload, inventory availability, and constraints; adjust priorities or escalate issues as needed.
- Serve as a first point of contact for operational questions and provide clear direction on procedures and expectations.
- Identify bottlenecks, recurring issues, and process gaps and help implement practical solutions.
- Maintain safe, organized, and efficient production and warehouse work areas.
- Perform cycle counts and location audits, research discrepancies, and complete or escalate inventory adjustments.
- Investigate shortages, overages, damaged product, mislabeled items, and incorrect locations.
- Reinforce location accuracy, labeling standards, inventory rotation practices where applicable, and organized storage.
- Partner with quality, inbound, and outbound teams to resolve inventory issues and improve material flow.
- Provide hands-on direction and help troubleshoot process, quality, order, system, and equipment issues.
- Support onboarding and cross-training; demonstrate correct procedures and reinforce safety, quality, accuracy, productivity, and housekeeping.
- Identify training needs and recurring questions and communicate them to leadership.
- Create a respectful, productive environment and lead by example, stepping into the work when needed.
What You'll Bring
- At least three years of experience in production, manufacturing, warehouse, fulfillment, inventory control, or related operations preferred.
- Experience coordinating work across multiple operational functions strongly preferred.
- Prior lead, training, or mentorship experience preferred.
- Experience with NetSuite or a similar warehouse management system preferred.
- Proficiency with Microsoft Excel and comfort working with inventory and order data.
- Strong troubleshooting, organization, communication, prioritization, and attention-to-detail skills.
- Ability to stay calm, make sound decisions, and communicate clearly as priorities change.
- Dependable attendance and punctuality.
You'll Thrive Here If
- You move naturally between leading the team and doing the work.
- You take ownership of production pace, product quality, inventory accuracy, and on-time shipment.
- You notice issues early and follow them through to resolution.
- You guide team members clearly and respectfully while staying flexible as operational needs change.
- You maintain safety, quality, and accuracy standards during busy periods.
Additional Information
- Target hourly salary: $24 per hour.
- Ability to stand and walk for extended periods throughout the shift.
- Ability to lift, carry, push, and pull up to 50 pounds regularly.
- Ability to perform repetitive movements and physical tasks associated with production, inventory, and fulfillment.
- Willingness to work overtime or weekends when business needs require it.
Salary : $24