What are the responsibilities and job description for the MSP Help Desk position at CrafTech Computer Solutions, Inc.?
We are a close-knit team of around 15 dedicated professionals who work together to achieve our goals. Our collaborative spirit drives us to continuously improve and acquire new skills, keeping pace with the fast-evolving IT industry. As our team grows, so does our vibrant company culture. We are excited to welcome new team members who share our values of integrity, accountability, resourcefulness, and a strong customer focus. Join us and be part of a team that values teamwork, innovation, and excellence.
Tasks
We need a seasoned IT professional who thrives on solving technical challenges with precision and creativity. This in-office position requires someone who is detail-oriented, highly analytical, and able to work independently while maintaining a strong team dynamic.
Requirements
- Provide expert-level technical support to clients in a fast-paced environment
- Troubleshoot and resolve hardware, software, and networking issues efficiently
- Document client interactions and technical solutions accurately
- Develop and maintain in-depth technical expertise to provide specialized support
Benefits
- Competitive salary and benefits package
- Health Insurance (covered 70% first year/100% after)
- Vision & Dental Insurance
- 401K matching
- PTO
- Birthdays off
- Team events/outings
- Opportunities for professional development and growth
What You Bring:
Proven experience in IT support (Level 2 or 3), backed by hands-on job experience
Microsoft Windows server Installation & Configuration
Virtual environments - Hyper-V & VMware
Active Directory, DHCP, DNS, etc. troubleshooting skills
Office 365 / SharePoint / Azure
Familiar with different types of firewalls
Installation & Configuration Firewalls & Switches
Network Cabling
Backup & Disaster Recovery
Experience with VOIP systems
Network Security - HIPAA & PCI / CyberSecurity compliance a plus
Familiar with RMM suites; preferably ConnectWise Manage & NinjaOne
Strong analytical and technical skills with a problem-solving mindset
Attention to detail and a commitment to resolving issues the right way the first time
Ability to work in a structured, professional, and onsite team environment