What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Craft Wholesalers Inc?
Description:
Customer Service Representative
Craft Wholesalers Inc. – Groveport, OH
Full-Time | $15/HR | Bi-Weekly PayCraft Wholesalers Inc., a family-owned business serving customers for over 40 years, is hiring a Customer Service Representative to join our growing team. We value reliability, teamwork, and a strong work ethic—and we reward it with competitive benefits and a supportive work environment.Key Responsibilities:
- Answer incoming calls and respond to customer emails and faxes
- Process orders accurately and efficiently
- Provide product availability, pricing, and order status updates
- Handle returns, adjustments, and complaints in a professional manner
- Collaborate with team members and maintain strong internal communication
Benefits:
- Health, dental, and vision insurance
- 401(K) with company match
- Paid holidays and vacation
- Bi-weekly pay
- Stable, long-term employment in a family-oriented company
Schedule:
Full-time | Monday to Friday |8:30am-5pm some weekends
Qualifications:
- Minimum 2 years of customer service experience
- Excellent phone and communication skills
- Basic computer and typing skills (typing test may be required)
- Strong time management and organizational skills
- Self-motivated, dependable, and proactive
- Must be 18 or older
Salary : $15