What are the responsibilities and job description for the Collections Specialist position at Craft Recruiting?
Collections Specialist – Fintech / Small Business Lending
Location: Great Neck, NY (On-site)
Salary: $60,000 – $80,000 Bonus
We have partnered with a Fintech company delivering fast, flexible capital to small and medium-sized businesses. The team is growing and looking for a hands-on Collections Specialist who thrives on solving problems, negotiating with empathy, and keeping things moving in a fast-paced environment.
What You'll Do
You'll be part of a team that believes in moving fast, taking ownership, and treating every client with respect. This is a chance to make a direct impact in a results-oriented environment with strong leadership support and room for advancement.
Location: Great Neck, NY (On-site)
Salary: $60,000 – $80,000 Bonus
We have partnered with a Fintech company delivering fast, flexible capital to small and medium-sized businesses. The team is growing and looking for a hands-on Collections Specialist who thrives on solving problems, negotiating with empathy, and keeping things moving in a fast-paced environment.
What You'll Do
- Manage a portfolio of delinquent accounts and work directly with business owners to negotiate payment plans, resolve disputes, and maintain positive relationships.
- Conduct outbound calls daily — balancing professionalism, persistence, and a customer-first approach.
- Analyze account histories to prioritize recovery efforts and implement tailored strategies that improve collection performance.
- Collaborate with internal teams to streamline processes and share insights that enhance operational efficiency.
- Ensure full compliance with all applicable regulations (FDCPA, TCPA, etc.).
- Provide timely, accurate reporting on recovery progress and account status.
- 2 years of hands-on collections experience, ideally in small business, used auto, or consumer lending environments.
- Strong negotiation and communication skills with the ability to de-escalate and find solutions.
- Comfort working in a metrics-driven environment with clear performance targets.
- Proficiency in CRM or collections software and Excel.
- Spanish fluency highly preferred.
You'll be part of a team that believes in moving fast, taking ownership, and treating every client with respect. This is a chance to make a direct impact in a results-oriented environment with strong leadership support and room for advancement.
Salary : $60,000 - $80,000