What are the responsibilities and job description for the Rookie position at Craft Pies Pizza?
Position Summary
As a Rookie, you will be responsible for delivering exceptional customer service to our guests while providing an unforgettable pizza, served fresh and fast.
Essential Functions
As a Rookie, you will be responsible for delivering exceptional customer service to our guests while providing an unforgettable pizza, served fresh and fast.
Essential Functions
- Greet and interact with guests in a friendly and positive manner upon arrival and as they leave the restaurant to ensure positive dining experience.
- Promptly address customer service issues and refer customers to management when necessary.
- Present menu items and specials, take food and beverage orders accurately and efficiently.
- Process guest orders to ensure all items are prepared properly and in a timely fashion.
- Utilize restaurant point of sale system to enter orders and complete transaction of payment.
- Answer phones, enter and prepare orders for carry out or delivery service.
- Adhere to sanitation, safety, and food control policies.
- Clean and prep of various food items for cooking or serving.
- Wash dishes, glassware, flatware, and food prep equipment.
- Maintain food prep areas, equipment, and utensils in clean and orderly condition.
- Other duties as needed.
- Sort and remove trash, placing in designated pick areas as well as clean waste receptacles routinely.
- Sweeping and cleaning of floors throughout restaurant.
- Maintain cleanliness of restrooms through shift.
- Prepare and breakdown dining/seating areas upon opening and closing of restaurant.
- Transfer supplies and equipment between storage and work areas, by hand or using equipment.
- Strong knowledge of workplace safety and food handling procedures
- Basic computer skills
- Hands on experience handling, counting and managing money
- Strong reading and writing skills are required
- Organizational and time management skills
- Demonstrated ability to deliver excellent customer service.
- Ability to complete all job duties in an independent manner and with a high quality of work.
- Ability to understand and follow directions and requests for assistance.
- Make decisions quickly and confidently based on company policies and practices.
- Ability to work cooperatively in a fast paced, team oriented, food services environment.
- Must be able to walk, stand, and/or remain stationary during entire shift
- Continuously reach, bend, lift, carry, stoop and wipe
- Must be able to safely lift and easily maneuver trays or boxes weighing up to 50 pounds
- Frequent washing of hands
- Hazards include, but are not limited to, cuts, slipping, tripping, falls and burns
