Engagement Coordinator

Reports to: Operations Manager

POSITION OVERVIEW

Craft Lake City is seeking a dynamic and community-centered Community Engagement Coordinator to lead communications, social media, and volunteer programming across the organization. This role serves as a key voice and connector for Craft Lake City — managing how the organization communicates with its community, recruiting and coordinating volunteers for major events, and providing cross-departmental support for ticketing, youth programming, outdoor exhibitions, and craft workshops. The ideal candidate is an enthusiastic communicator who thrives in a collaborative environment and is passionate about amplifying the stories of Utah's local creative community.

This is a full-time, contract position with a weekly commitment of 40 hours, beginning immediately upon hiring. Hours increase in the lead-up to major events. The Community Engagement Coordinator is required to be on-site for the full duration of the DIY Festival, Holiday Market, Makers Mart, and LetterWest, including setup and breakdown. Please consider working long hours in extreme heat and cold when applying.

KEY RESPONSIBILITIES

Communications — Internal & External

• Develop and manage internal communications to keep the CLC team aligned and informed across departments
• Draft, edit, and distribute external-facing communications including newsletters, announcements, partner correspondence, and community updates
• Maintain consistent brand voice across all written materials and channels
• Draft thank-you notes, outreach emails, and other organizational correspondence
• Support CLC staff with copywriting, editing, and communication needs across programs and events
• Manage and monitor all incoming communication channels including the Tidio live chat inbox, organizational voicemail inbox, and ManyChat automated messaging — ensuring timely, on-brand responses across all platforms

Marketing

• Serve as the key lead for CLC marketing meetings, setting agendas, facilitating discussions, and ensuring alignment across programs and communications
• Collaborate with CLC staff to develop and execute marketing strategies that promote events, programs, and organizational initiatives

Social Media

• Lead the planning, creation, and scheduling of content across Craft Lake City's social media platforms
• Create engaging posts, stories, and graphics that reflect CLC's mission and amplify local makers
• Monitor community engagement and respond to comments and messages in a timely, on-brand manner
• Collaborate with program staff to highlight events, workshops, exhibitors, and organizational milestones
• Track performance metrics and adjust strategy based on insights
• Manage and lead the social media intern team

Volunteer Coordination

• Lead recruitment, training, and scheduling of volunteers for major Craft Lake City events including the DIY Festival, Holiday Market, Makers Mart, and LetterWest
• Provide on-site support and guidance for volunteers during events
• Manage volunteer benefits, recognition initiatives, and appreciation events
• Develop and distribute volunteer communications and post-event satisfaction surveys

Support — Ticketing

• Assist with coordinating ticketing systems, event setup, reporting, and reconciliation

Support — Youth Entrepreneur Program (YEP)

• Support the Education Coordinator with Kid Row participant outreach and event-day coordination as needed
• Assist with communications and documentation for youth programming partners and participants

Support — COTH, LV & Craft Workshops

• Assist the Artisan Coordinator and Education Coordinator with promotion, communications, and logistics for outdoor exhibitions and craft workshops as needed
• Serve as a public representative of Craft Lake City at virtual and in-person events

QUALIFICATIONS

• Strong verbal and written communication skills with the ability to engage diverse audiences
• Experience managing social media platforms and creating content; familiarity with scheduling tools a plus
• Skilled at volunteer recruitment, scheduling, and engagement
• Positive, approachable attitude with a genuine interest in Utah's creative community
• Strong organizational skills; ability to manage multiple projects and deadlines simultaneously
• Customer service experience; comfortable serving as a public-facing representative of the organization
• Proficient with Google Drive, Docs, and Sheets
• Experience with Adobe Creative Suite, Canva, Eventbrite, or similar tools a plus
• Experience with ticketing or CRM systems a plus
• Flexible, collaborative, and open to taking on a variety of tasks in a nonprofit environment

REQUIREMENTS

• Must attend all required meetings and trainings
• Must commit to 40 scheduled hours per week, with increased hours during event seasons
• Must be a self-starter who can be counted on to complete projects from start to finish
• Must have a personal laptop and cell phone
• Must have personal transportation to move supplies to off-site events
• Must be comfortable lifting chairs, tables, and event supplies

Craft Lake City is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, creed, color, national origin, or sex. Individuals from all cultures and communities are encouraged to apply.

Pay: From $17.00 per hour

Expected hours: No less than 40.0 per week

Work Location: In person

Salary : $17