What are the responsibilities and job description for the Front Desk Agent position at Craddock Terry Hotel, Tribute Portfolio Marriott?
Front Desk Agent (Hotel Experience Required)
Craddock Terry Hotel
Weekend Availability Required
Job Type: Full-time
Overview:
Craddock Terry Hotel, a unique boutique hotel located in a historic shoe factory, is seeking an experienced and professional Front Desk Agent. This role is ideal for someone who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional guest service.
Please Note: Only candidates with prior hotel front desk experience will be considered.
Responsibilities:
- Greet guests and provide a warm, professional first impression
- Manage check-ins, check-outs, and room reservations
- Answer and direct calls using a multi-line phone system
- Provide concierge services and local recommendations
- Handle guest requests and resolve concerns efficiently
- Process payments (cash and credit card transactions)
- Coordinate with housekeeping and maintenance teams
- Promote room upgrades, packages, and hotel amenities
- Perform administrative tasks such as data entry and record keeping
Qualifications:
- Required: Previous hotel front desk experience
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Comfortable learning new reservation systems (training provided)
- Professional phone etiquette and problem-solving skills
- Sales-minded with attention to detail
Schedule Requirements:
- Must be available to work weekends
- Flexible schedule including evenings and holidays as needed
Why Join Us?
- Work in a unique, historic boutique hotel environment
- Opportunity to grow your hospitality and administrative skills
- Supportive and team-oriented workplace
Pay: From $13.00 per hour
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $13