What are the responsibilities and job description for the Store Manager position at Craddock Oil?
Store Manager
Job Summary
The Store Manager is responsible for day to day store operations, including scheduling, training, and supervising employees. The Store Manager is responsible for the store profits, and all controllable expenses including labor, inventory levels, and cash and inventory shortages. This position is key to building our business and requires great customer service skills.
Essential Responsibilities
- Properly onboard new employees with the proper paperwork, handbook, training curriculum, etc.
- Assist in the recruiting of, recommend for hire, and train, positive individuals to become members of the team, ensuring excellent customer service.
- Schedule all employees to meet customer needs while staying within the budgeted hours
- Execute payroll weekly
- Motivate, encourage, and challenge store cashiers.
- Promote and resolve customer complaints, in a timely and professional manner.
- Implement and enforce established daily operating procedures to ensure store is clean, adequately stocked, organized, and well kept.
- Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
- Maintain quality brand image standards.
- Supervise, and discipline all store employees (and assistant manager) according to company policy.
- Monitor daily retail gasoline competitors and sending the prices to the corporate office in a timely manner as established by management.
- Complete daily paperwork and computer entry in a timely manner as established by management.
- Monitor cash over/short, inventory shrinkage.
- Conduct Store meetings as needed with employees.
- Have the physical ability to perform all duties of a store cashier regularly.
- Understand all information in the daily reporting of store operations.
- Follow and enforce all Company Policies and Established Procedures in the Store Operations
- Implement Monthly Promotions, insure all POS advertising/signage is properly posted at the proper time.
- Communicate and perform all price change request, mark downs / ups as requested.
- Communicate any problems with merchandise pricing to the Price Book Administrator.
- Implement and enforce all merchandising and vendor policies and procedures.
- Enforce all Safety and Security Issues and report any and all unsafe conditions.
- Report all maintenance issues to the Maintenance Department with a sense of urgency.
- Report and process all employee and/ or customer incidents or accidents following company procedure.
- Ensure that all cost accounting categories are counted accurately at the end of the month
- For non-24 hour locations, follow security protocol when opening and closing
Qualifications and Skills
- 5 Years in a Management Position
- Positive leadership to ensure our employees feel part of the team
- Ability to train so team members can advance with the Company
- Strong communication skills
- Requires the ability to recruit, interview and hire quality team members
- Studies and understands Company policies and procedures and holds the team accountable to them
- Clean driving record and clean arrest record
- Some college preferred, but not required