What are the responsibilities and job description for the Manager / Team leads position at Crab it while it’s hot?
Job Summary
We are seeking a dynamic and energetic Manager or Team Lead to oversee daily operations within our vibrant hospitality and entertainment venues. This role is pivotal in ensuring exceptional guest experiences, smooth shift management, and effective team leadership. The ideal candidate will bring a passion for hospitality, proven management skills, and the ability to motivate and supervise staff in a fast-paced environment. Your leadership will drive operational excellence, foster a welcoming atmosphere, and ensure all activities align with our high standards of service and safety.
Duties
- Lead and supervise team members across various shifts, ensuring seamless operations during nights, weekends, and special events
- Oversee guest services to deliver memorable experiences, addressing guest needs promptly and professionally
- Manage event setups, breakdowns, and coordination to ensure successful execution of nightclub or event functions
- Handle shift management responsibilities including scheduling, cash handling, and resource allocation
- Write detailed reports on daily operations, incidents, and guest feedback to inform management decisions
- Ensure compliance with health, safety, and licensing regulations within the venue
- Provide training and mentorship to team members to foster a motivated and skilled workforce
Requirements
- manager experience is a plus but we will train the right candidate
- Demonstrated leadership skills with previous supervising or assistant manager roles
- Excellent customer service skills with the ability to handle guest concerns tactfully
- Strong report writing abilities for documenting shift activities and incident reports
Join us to lead a passionate team dedicated to creating unforgettable experiences! This position offers an exciting opportunity to develop your leadership skills while working in a lively environment that celebrates entertainment and hospitality excellence.
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- Employee discount
- Paid time off
- Retirement plan
Work Location: In person
Salary : $20