Emergency Communications Center Manager

The Columbus Regional Airport Authority manages and operates passenger-focused John Glenn Columbus International Airport (CMH), cargo-focused Rickenbacker International Airport (LCK), and general aviation airport Bolton Field (TZR). We are a diverse group of committed and talented professionals who show up every day to take CRAA to new heights. Although our roles are as diverse as we are – from Custodial Services to Customer Service, from Accounting to Airport Police, from HVAC to Human Resources – we have one common goal: connect Ohio with the world. Our organization is in constant motion, moving people and cargo 365 days a year. With our core values of Accountability, Innovation and Respect guiding us, we each do our part to contribute to our organization, the aviation industry, local businesses, and the economy. We create experiences for passengers, we create opportunities for businesses, and we create economic growth for Columbus. Trust and respect are the foundation of our culture. We invite new ideas. We encourage innovation. We are inclusive and welcoming. We are empowered to enact positive change. Your “Take Off” will be successful by doing the following with excellence: Responsible for ensuring prompt receipt and delivery of accurate emergency (911) and non-emergency communications. Supervises the work of assigned staff, including assigning and reviewing work, coaching and counseling, and conducting performance evaluations. Manages the Communication Center department in prioritizing projects, adjusting workflow, and collaborating with other departments on initiatives. Develops and initiates training and retraining for employees and customers on the use of various communication systems, platforms, protocols, and programs. Enforces and ensures compliance with departmental responsibilities regarding Public Safety and security rules, regulations and standard operating procedures, and responses to incident/accidents and emergencies; maintains proper procedures for criminal history and wanted persons databases, etc. Develops, implements, and evaluates work plans, programs, processes, systems, and procedures to achieve Authority and department strategic goals and objectives, including providing for an efficient, effective, and situationally aware airport communications center. Completes all required and informational federal, state, local, and organizational reports and audits, maintains files and records, including creating, executing, and analyzing audit reports, financial reports, and monthly productivity reports. Performs related work as required. Your “Landing” will be smooth if you meet the following requirements: Minimum five (5) years of experience in either a public safety or airport operating environment as a dispatcher, safety or law enforcement officer or supervisor, customer relations manager, or related role Supervisory experience required. Bachelor’s degree in business administration, aviation management, criminal justice, communications or a related field, or equivalent education and years of experience Must obtain and retain an Emergency Medical Dispatching certification Must possess and maintain a valid Ohio driver’s license, in good standing Successful completion of a basic public safety telecommunicator course as sponsored by a reputable communications or dispatching organization, preferred. Salary range for this position is $90,000.00 - $100,000.00. The offered salary is evaluated using internal equity, job knowledge, skills, and experience. Able to pass a pre-employment drug test, which includes testing for marijuana (medical marijuana cards are not acceptable) The Columbus Regional Airport Authority is an equal opportunity employer and does not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, age, national origin, veteran status, disability, and all other groups or classes protected by applicable federal, state or local laws. The Authority does not tolerate violence or drug use in the workplace. As an employee with CRAA, you are valued. We foster an authentic workplace, that is respectful and inclusive. We expect and practice Accountability, Innovation and Respect. We hire talented individuals, who are passionate about connecting Ohio with the world. If you are ready to be a part of a supportive and collaborative organization then let your career take off at CRAA. The sky’s the limit! How to Apply Explore Open Positions - You can filter by location, department, or job type to find roles that best match your skills and interests. Review the Job Description – Click on the job title to view detailed information about CRAA including responsibilities, qualifications, and requirements. Submit Your Application - If the role aligns with your experience, click the “Apply” button. Follow the prompts and upload your resume and/or input the required and necessary information on our short form. *If the role you are seeking is not currently available, click ‘Sign In’ and ‘Create Account’ to set up Job Alerts and receive a notification when the position is posted.

Salary : $90,000 - $100,000