Information Technology Help Desk Level 1

Job Title: Information Technology Help Desk Level 1

Location: 3706 Enterprise Drive, Janesville, WI 53546

Job Type: Full-Time

Reports to: Supply Chain Manager Job Summary

Job Summary

The IT Help Desk Level 1 (entry) supports day-to-day information technology operations within a manufacturing environment. This role assists with help desk requests, technical support, hardware and software maintenance, cybersecurity practices, and system documentation while gaining hands-on experience supporting both office and shop-floor technologies.

Key Responsibilities

• Provide technical support to end users by troubleshooting computers, printers, scanners, mobile devices, and shop-floor terminals
• Assist with setup and maintenance of desktops, laptops, industrial PCs, and production-area equipment
• Support manufacturing and engineering software systems (CAD, CMMS, ERP, PLC interfaces, quality systems) and document recurring issues
• Maintain and update IT asset inventory, including tracking, tagging, auditing, and lifecycle documentation
• Support network infrastructure by assisting with cabling, port labeling, and installing network equipment under supervision
• Deploy software, operating systems, and updates; assist with imaging machines for new or replacement users
• Assist with cybersecurity practices such as MFA enrollment, password resets, endpoint protection, and phishing awareness
• Help document IT processes by updating SOPs, troubleshooting guides, diagrams, and knowledge-base articles
• Participate in continuous improvement projects, including upgrades, automation efforts, testing, and data collection
• Assist with data reporting and analytics by gathering metrics and preparing reports using tools like Excel
• Other duties as assigned

Qualifications

• Team Player: Works well in a group as well as independently
• Can lead a team successfully through teamwork and team building
• Follow directions well o Willing to ask questions
• Leads by example
• Willing to give and receive criticism as needed to better the team
• Associate’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Math, reading, writing, and communication skills
• Reliable, punctual, positive, and team-oriented
• Advanced computer skills
• Willingness to learn and advance beyond current position

Physical Demands/ Working Environment

• Exposure to loud noise (hearing protection required)
• Seasonal temperature changes
• PPE required for certain tasks
• Safety-toe footwear is required on the production floor
• Food-grade environment requiring hygiene standards
• Work near industrial equipment and forklifts (area awareness)

Benefits

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• 401(k) plan with company match
• Holiday paid time off
• Professional development opportunities and ongoing training
• Collaborative and innovative team environment

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Have you previously worked for CPT GO-GREEN?

Ability to Commute:

• Janesville, WI 53546 (Required)

Work Location: In person

Salary : $20