Pharmacy Liaison

Pharmacy Liaison
Erie County Medical Center
Buffalo, NY

CPS Solutions is seeking a highly motivated customer service-oriented Pharmacy Liaison professional who wants to elevate their career to the next level in the specialty pharmacy arena.  Join a growing team at our CPS Solutions / Erie County Medical Center location in Buffalo, NY.  This role will provide outstanding customer service, work alongside clinical pharmacists, interact with physicians and healthcare professionals, contact insurance companies and help find payment assistance programs for our patients. 

Starting Pay:  $22-25 per hour (depending on related work experience) 

Schedule:  Monday through Friday 8:00am-4:30 pm or 8:30am-5:00pm, 40 hours per week

Responsibilities:

• Greeting patients upon arrival to the clinic
• Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
• Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
• Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome.  This includes:
  • Conducting outbound phone calls for patient support, adherence checks and refill reminders
  • Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
  • Participating in conference and workshops to help promote CPS 

Qualifications:

• High school diploma or equivalent
• Experience as a pharmacy liaison or technician highly preferred
• Registered, or the ability to become registered as a pharmacy technician in the state of NY
• Experience interacting with physicians, nurses, or other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work highly preferred
• Strong people skills and the ability to work with teams across customers
• Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx) highly preferred
• The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future
• The patience to adapt to patients’ and customers’ preferences and processes, while always upholding CPS standards

And bonus points if you have:

• Experience in a health system specialty pharmacy as an in-clinic liaison
• Experience working with various disease states

Here’s what we’d like to offer to you:

• A driver’s seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and premier health system customers
• Competitive compensation and benefits

Hospital Requirements: (may be required)

• (PPD) TB Skin Test - Proof of negative TB skin test within the last 12 months
• (MMR) Measles, Mumps and Rubella or A Blood Titer proving immunity
• Varicella - (2) documented doses or A Blood Titer proving
• Hep B3 Series 
• (Flu) Influenza-required for hire between Oct 1 ^st -April 30 ^th  
• COVID Vaccine-Full 

Benefits: All employees enjoy a competitive salary, eligibility to participate in the 401(k) savings plan with a match.  Full-Time employees are also eligible for a comprehensive benefits package, including Medical, Dental and Vision Insurance, Time Off Plan, Company Paid Short- and Long-Term Disability, Basic and Supplemental Life Insurance, Medical Flex and Dependent Care Accounts and more.

CPS Solutions, LLC Requirements:  All employment offers are contingent upon successfully passing a pre-employment (post offer) background check, drug test and signed onboarding documents. Additionally, you may be required to provide medical records or have additional medical examinations/background checks that are a specific requirement of the location or position in which you are hired.  Due to the healthcare requirements of the location where you will work and the clients we support, this may include a COVID vaccine. This applies to internal transfers and status changes for internal CPS Solutions, LLC team members. CPS Solutions, LLC is also committed to a safe and drug free workplace. 

About CPS Solutions, LLC:  Founded nearly 50 years ago and employing over 2,500 clinical, regulatory, and operational pharmacy professionals, CPS Solutions, LLC, is one of the nation’s largest providers of pharmacy services to more than 800 hospitals and healthcare facilities nationwide. CPS Solutions, LLC helps clients tackle a variety of complex issues, such as operational efficiency, rising drug costs, regulatory & compliance, 340B, and specialty pharmacy strategy. CPS Solutions, LLC helps healthcare leaders drive best in class pharmacy operations through skill, expertise, and proprietary technologies. For more information, visit  https://www.CPS.com.

We are an Equal Opportunity Employer and do not discriminate against any qualified employee or applicant for employment because of race, color, sex, age, national origin, ancestry, religious creed, sexual orientation, gender identity and/or expression, status as a veteran, mental or physical disability or any other federal, state or local protected class.

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Salary : $22 - $25